Job Description Insight Global is seeking a Quality Data Analyst to join one of our largest data center clients in the United States. This full-time, remote role involves validating and managing alerts from customers and data center operations teams. Responsibilities include cross-referencing, escalating, deescalating, and dispatching onsite support teams when necessary. If youre passionate about IT and looking for a long-term opportunity with a dynamic company, apply now! We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .     To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements 5+ years of experience in a customer-facing or internal support role.    Previous titles may include data entry, quality analysis, technical support, help desk, IT support, executive assistant, or customer service representative.   Understanding of electrical and mechanical systems in data centers or mission-critical facilities.   High-level communication skills with the ability to interact with multiple teams.   Proficiency in Outlook.   Effective deadline management.   Strong organizational skills.   Efficient interaction with computing systems.   Excellent oral and written communication skills for direct contact, phone, email, and instant messaging, as well as documenting incidents and an ability to maintain professionalism in a fast-paced, sometimes pressured environment. Military experience.   Experience with ticketing systems. Technical background in mechanical and HVAC systems. null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.