Job Summary Develops and implements Quality Management System improvements and design/process enhancements to meet internal goals and satisfy external customers. Works under the guidance of the Quality Manager or Director of Quality. Duties and Responsibilities + Support the development and launch of new products through effective and proactive product quality planning. + Assist manufacturing operations to quickly and permanently resolve quality issues as they arise. + Take a lead role in completing preventive and corrective actions, for both internal and external customer issues, using effective engineering judgment and appropriate root cause analysis tools. + Confirm whether the implementation of preventive and corrective action is effective and sustained. + Represent the interests of the Customer on the Material Review Board by reviewing nonconforming parts and proposed dispositions. + Create and implement control plans that are risk-based, robust and effective in all phases of production for assembly and fabrication processes. + Perform internal Management System and process audits. + Evaluate the capability and performance of new and existing suppliers through on-site audits and assessments. + Interface with customers and suppliers on quality issues. Coordinate containment and improvement actions to resolve issues in a timely manner. + Review engineering specifications, drawings and work instructions, for fulfillment of customer requirements. + Oversee various responsibilities as assigned to Quality Technicians and/or Quality Inspectors, as applicable to job function. + Represent the Quality Team as a point of contact for daily operational support. Education Experience + Bachelor’s degree in an Engineering field preferred but not required + Minimum 5 years of progressive manufacturing or industrial environment work experience. + Certifications + ASQ Quality Engineer certification (CQE) is preferred. + Other certifications, such as Lean, internal auditor (ISO 9001, TS 16949, 14001, etc.), Six Sigma Black/Green Belt, etc. are desired. + Quality + Process-based Management System audits (ISO 9001, 14001, TS 16949, etc.) is required. + Implementation and evaluation of process controls is required. + Development and maintenance of production Control Plans is preferred. + Knowledge of basic gage calibration practices is preferred. + Geometric Dimensioning and Tolerancing (GD&T) is required. + Experience with Material Review Board (MRB) processes is preferred. + Lean methodology/tools such as mistake-proofing (poke-yoke), value stream mapping (VSM), and Kaizen is preferred. + Analysis + Selection and analysis of statistical methods (SPC, ANOVA, hypothesis testing, etc.) is required. + Application of Advanced Product Quality Planning (APQP) methods is preferred. + Failure Mode and Effects Analysis (FMEA) is preferred. + Development and analysis of Design of Experiments (DOE) is preferred. + Design and analysis of Gage Repeatability& Reproducibility (Gage R&R) studies is preferred. Skills and qualifications + Ability to work effectively and independently in a fast-paced and demanding environment with a strong sense of urgency is required. + Ability to communicate effectively using the English language, both written and verbal, is required. + Ability to interface with customers and suppliers individually and within a team to resolve issues and strengthen relationships is required. + Ability to observe situations with a high degree of detail/complexity and make appropriate decisions is required. + Ability to simplify and solve complex problems, both alone and within a team environment, with a high level of creativity is required. + Ability to reliably report status, performance and results is required. + Ability to plan and organize projects is required. + Ability to interpret and understand complex engineering drawings and flow charts is required. + Ability to plan, conduct and analyze statistical experiments and studies is required. + Ability to use basic measurement instruments such as a micrometer, caliper, etc. is required. + Computer + Intermediate level knowledge of MS Word and Excel (charts/graphs, basic formulas, filter/sort, conditional format) required. + Advanced level knowledge of MS Excel (pivot table, advanced formulas, VBA) is preferred. + Basic level knowledge of MS Visio and Access (data entry, running reports/queries) is preferred. + Basic level knowledge of Minitab, or similar statistical analysis software, is required. + Basic level knowledge of ERP system is preferred + Physical + Ability to sit, stand and walk for up to 8 hours or more per day is required. + Ability to lift and carry up to 10 lbs. on a limited basis, up to 40 lbs. occasionally is required. + Ability to work with both hands and both feet on a regular basis is required. + Other + Travel up to 30% of the time within the US and internationally. + Have the flexibility to adjust work hours and schedule to support internal and external customer needs.