Quality Engineer Requisition ID: 40579 Job Location(s): Reynosa, MX **Job Description** _Danfoss is looking for a_ **_Quality Engineer_** _for our plant in Reynosa, Tamaulipas. You will be responsible for_ _Supervise RMA team to manage RMA process to effectively provide service to customers issuing quality claims. RMA Quality Engineer will lead the team to successfully achieve goals of this area: RMA inventory, Customer Responsiveness time, RMA Open/Closure ratio._ **Job Responsibilities** Responsibilities for this position include, but are not limited to, the following. + Coordinate the importation of Customer returns (Plant Line Rejects and Field rejects) from our Cross Dock warehouse in Texas to Reynosa facilities. + Description: Coordinate the analysis of returns within 7 calendar days of arrival maximum. + Drive BU and SQ team for customer responses before 21 days after arrival. + Coordinate RMA credit processing with local and Global Finance Group; Identify top contributors and drive for improvement. + Follow necessary steps to import / Export rejected finished goods from customer, Plant Line Rejects or Field Rejects. + Root Cause Analysis; Follow internal procedure to analyze customer rejects; apply RCPS tools for complicated problems. + Credit to Customer; Process Credits to customers Through the right channels of the organization. + Reporting; Summarize Warranty Costs, drive BUs for QIP (Quality Improvement Plans) to drive down PLF / FR DPPMs. **Background & Skills** At Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making. When you consider this job posting, do you feel like your profile is not a perfect match? Numerous studies have found that women and people of color are more likely to apply only when they meet all requirements listed in the job posting. Even if you do not check all the boxes, we encourage you to apply anyway. We are curious to find out how you can bring new insights to the role or to Danfoss as an organization. The ideal candidate possesses these skills. + Education: Bachelor degree (Engineering) + Mechanical Engineering (preferred) + Minimum 3 years of experience in quality or manufacturing processes + English (Spoken, Read, Write) + Root Cause Analysis (preferable Red X or Green Belt) + ISO / IATF requirements + OneERP / SAP Knowledge + Warranty Failure Analysis + Continuous improvement + Drive for results + ISO 9001 or similar certifications (AS-9100, IATF 16949) + Problem Solving methodologies (Six Sigma or Shaining) + Core tools + Lean manufacturing **Employee Benefits** We are excited to offer you the following benefits with your employment: + Career Development + Bonus System + Paid Vacation + Opportunity to join Employee Resource Groups This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice. **Danfoss – Engineering Tomorrow** At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees. Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030. Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category. Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification. Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities. Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 42.000 people, serving customers in more than 100 countries through a global footprint of 95 factories. Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification. Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities. Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 42.000 people, serving customers in more than 100 countries through a global footprint of 95 factories.