Job Title: Quality Engineer (post sales) Job Description The Quality Engineer will be responsible for managing all customer defects and the initial communication with customers. This role requires the ability to ask the right technical questions to understand the true nature of problems and potential defects. The Quality Engineer will also create documentation for the team on the floor to conduct proper testing to fix issues and will handle all warranty claims. Performance will be measured by two main KPIs: the number of units sent back to the plant (30 units or less) and the recycle time for getting the units back to the customer (less than 30 days). Responsibilities + Manage all customer defects and initial communication with customers. + Ask technical questions to understand the true nature of problems and potential defects. + Create documentation for the team to conduct proper testing to fix issues. + Handle all warranty claims. + Ensure the number of units sent back to the plant is 30 units or less. + Ensure the recycle time for getting units back to the customer is less than 30 days. Essential Skills + Experience with electrical components. + Bachelor's degree in Electrical Engineering or Mechanical Engineering with exposure to electrical components. + Supplier quality management. + CAPA (Corrective and Preventive Actions). + 5 Why Analysis. + 8D (Eight Disciplines of Problem Solving). + Inspection control. + Root cause analysis. + Defect management. + Project management. + Manufacturing experience. + PPAP (Production Part Approval Process). + GD&T (Geometric Dimensioning and Tolerancing). Additional Skills & Qualifications + 8 Disciplines of problem solving. + 5 Why Analysis. + Corrective Actions. + Initial inspection process. + Project management skills. Work Environment The work environment is a manufacturing setting. The progression involves an initial meeting with the customer to identify issues, detailed documentation of product defects, communicating the documentation to the plant, and following up on the timeline to get the issues completed and shipped back out. The company is growing, with $8 million expansion plans that will build out more product lines and opportunities. Pay and Benefits The pay range for this position is $38.47 - $43.27 • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Shreveport,LA. Application Deadline This position will be accepting applications until Dec 18, 2024. About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. Diversity, Equity & Inclusion At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through: + Hiring diverse talent + Maintaining an inclusive environment through persistent self-reflection + Building a culture of care, engagement, and recognition with clear outcomes + Ensuring growth opportunities for our people The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.