Quality EngineerJob Description As a Quality Engineer, you will manage warranty processes and analyze data to improve product reliability and customer satisfaction. You will work with various teams including engineering, manufacturing, customer service, and supply chain to solve warranty issues and improve processes. You will handle the warranty management system, including documentation and tracking of claims and complaints, and use statistical tools to find trends and causes of product failures. Additionally, you will conduct root cause analysis, plan corrective actions, and develop preventive measures to reduce warranty claims and enhance product reliability. You will lead teams to investigate and resolve complex warranty issues, monitor and report on warranty performance metrics, and work with suppliers to address warranty issues and ensure compliance. Providing technical support to customer service and sales teams and driving continuous improvement to reduce costs and boost customer satisfaction will also be key responsibilities. Responsibilities + Manage warranty processes and analyze data to improve product reliability and customer satisfaction. + Work with various teams (engineering, manufacturing, customer service, supply chain) to solve warranty issues and improve processes. + Handle the warranty management system, including documentation and tracking of claims and complaints. + Use statistical tools to find trends and causes of product failures. + Conduct root cause analysis and plan corrective actions with teams. + Develop preventive measures to reduce warranty claims and enhance product reliability. + Lead teams to investigate and resolve complex warranty issues. + Monitor and report on warranty performance metrics. + Work with suppliers to address warranty issues and ensure compliance. + Provide technical support to customer service and sales teams. + Drive continuous improvement to reduce costs and boost customer satisfaction. Essential Skills + 4+ years of experience in Quality Management Systems (QMS). + Experience with root cause analysis and Corrective and Preventive Actions (CAPAs). + Engineering degree. + Proficiency in failure analysis and analysis tools. + Experience in conducting internal and external audits. Work Environment Office environment with multiple facilities and production floors. Pay and Benefits The pay range for this position is $40.87 - $52.88 About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. Diversity, Equity & Inclusion At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through: + Hiring diverse talent + Maintaining an inclusive environment through persistent self-reflection + Building a culture of care, engagement, and recognition with clear outcomes + Ensuring growth opportunities for our people The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.