We are global, we are impacting the lives of millions every day, we are making a difference!  

At Amcor we are inspired to change the packaging industry and are taking on the aspirational challenge to make all our products recyclable or reusable by 2025. Through our products and global footprint, we are in a unique position to truly make a difference in the packaging space. Our products impact the lives of millions of people across the globe every day from food, beverage, pharmaceutical, medical, home- and personal-care, and other essential products. Amcor is a thriving S&P 500 organisation listed both on the NYSE (AMCR) and ASX (AMC) with US$13 billion in sales. We have a proud history dating back to the 1860’s and come a long way from a single paper mill based in Melbourne to becoming the global leading packaging company. Today, Amcor is an international organisation empowering its 50,000 employees in over 40 countries and across 250 sites.   

   

Will you be next to join our journey towards a more sustainable future? At Amcor we are always looking for talented and passionate individuals who are motivated to make a difference. Working at Amcor means you will have a unique opportunity to be a part of an organisation that is committed to providing sustainable packaging solutions. To find out more about our commitment to sustainability and about Amcor, visit www.amcor.com.  

Job Description

Job Overview

Reporting to the Quality Manager, incumbent will work with cross functional teams to create a service model for Customer Complaint resolution to support all required compliance initiatives. Main focus of this role is to champion customer related quality activities ensuring the established systems satisfy internal and customer specifications and regulatory requirements.

Job Dimensions

Process: Quality system improvement

Customer: Site leadership teams and all personnel

Principal Accountabilities

Establish and maintain sound relationships with QM, quality teams and cross functional personnelEngage with CAM (Customer Service), operations, IT and engineering personnel to identify system and compliance gaps with proposed resolutionsWork with operations and other teams to investigate and determine corrective actions related to customer complaintsWorks very closely with commercial teams and Account Managers on customer related issuesEnsure that quality systems satisfy and meet at all times all customer specifications, internal and regulatory requirements (ISO, GMP, FDA)Participate in internal and customer related quality activitiesEngage in customer and third party visits and auditsResponsible for investigating and implementing corrective actions related to customer audit findingsReview customer specifications and sign offDevelop quality control plan for products as requiredDemonstrate quality performance by trending and trackingAnalyze data and present to the site management teams to identify quality improvement projects and focus areas  Reduce internal quality issues to meet and exceed set targetsEngage in risk assessment process; identification, control and management utilizing risk assessment tools such as FMEASupport new product and line launches by working with Sales and Marketing, Engineering and Product DevelopmentEstablish a comprehensive service model for customer complaint resolutionParticipate in CAPA steering committee and lead assigned CAPA and continuous improvement activities.Utilize Six Sigma tools and participate in Kaizen events to create improvement and permanent positive change. Engage personnel in problem solving and risk assessmentsChampion, facilitate, participate in projects as assignedFollow Amcor policies and procedures at all times with ethical behaviour that delights co-workers, suppliers and other interacted partiesWork safe and encourage all employees to work safe as wellCommunicate immediately quality issues that bear high risk to the business and customerTreat all co-workers with respect and integrity, valuing inputs and feedbacksEnsure best practices are identified and shared among Amcor sitesIdentify and communicate effective and efficient risk elimination/mitigation models practiced at Amcor sitesMeet and exceed target of customer credit dollarsMeet Customer Complaint closure rate of 95% within 30 calendar daysDecrease number of customer complaints to meet and exceed current target100% safety record

Knowledge and Experience

3+ years relevant working experience in QualityPrevious experience in operations, process engineering and/or process control preferredKnowledge and hands on experience in implementing and maintaining quality system standards (ISO 13485 and ISO 9001)Knowledge of the packing industry is preferredKnowledge of Medical Device and Pharmaceutical packaging is preferredKnowledge of Quality System Software and Quality Engineering toolsExperience with Lean Manufacturing, Six Sigma processes and tools is preferred

Education and Certifications

University degree in Engineering; Industrial or Packaging Engineering degreeSix Sigma Green Belt; Certified Quality Engineer through ASQ preferredStrong computer skills in Excel, Word, PowerPoint, Minitab & Lotus Notes

Our Expectations

We expect our people to be guided by The Amcor Way and demonstrate our Values every day to enable the business to win. We are winning when:

Our people are engaged and developing as part of a high-performing Amcor teamOur customers grow and prosper from Amcor’s quality, service, and innovationOur investors benefit from Amcor’s consistent growth and superior returnsThe environment is better off because of Amcor’s leadership and products

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans/Sexual Orientation/Gender Identity

Amcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

If you would like more information about your EEO rights as an applicant under the law, please click on the links  "EEO is the and "EEO is the Law" Poster Supplement. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 224-313-7000 and let us know the nature of your request and your contact information.

E-Verify

We verify the identity and employment authorization of individuals hired for employment in the United States.

Benefits

When you join Amcor, you will have access to a comprehensive benefits and compensation package that includes:

Medical, dental and vision plans

Flexible time off, starting at 80 hours paid time per year for full-time salaried employees

Company-paid holidays starting at 9 days per year and may be slightly higher by location

Wellbeing program & Employee Assistance Program

Health Savings Account/Flexible Spending Account

Life insurance, AD&D, short-term & long-term disability, and voluntary accident disability benefits are available

Paid Parental Leave

Retirement Savings Plan with company match

Tuition Reimbursement (dependent upon approval)

Discretionary annual bonus program (initial eligibility dependent upon hire date)