At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.

 

To make a difference with us, all you need to do is bring your human best.

 

What will your story be? Apply now!  

 

Learn more: jti.com

 

 

Please apply till February 23rd, 2025.

 

Quality Engineer

 

About the position

 

The incumbent will manage the Consumer Complaints and QUIPs process, conduct investigations, and implement Corrective and Preventive Actions (CAPA) to enhance product quality and customer satisfaction. The incumbent will execute internal line audits to ensure process compliance with the Quality Management System (QMS). The scope of this role includes RMC and Shisha factories.

 

Main areas of responsibility

 

1. Consumer Complaints and QUIP (Quality Unsure Inspected Products)

Manages the customer and consumer complaints and QUIP handling process, including:

Investigating root causes in collaboration with relevant functions. Establishing corrective and preventive action plans. Providing clear and actionable feedback to the market. Reporting via FMS, GSCA, and QIMS. Supporting ASP and target setting for consumer complaint reduction plans.

 

2. Internal Audits

Scheduling internal audits to ensure operational compliance with Quality Management Standards. Communicating deviations, non-conformities, and best practices to audited areas. Ensuring sustainability of preventive actions based on previous audit records.

 

3. Quality Pillar

Actively participating in the Quality Pillar team. Contributing to effectively executing Quality tools, including Quality Triggers, QBOS, Q Alerts, QRPN, and PDM.

 

Requirements

 

University Degree (B.Sc.) in Engineering or Scientific field. 2+ years working in a similar role, knowledge of methods of solving problems in teams, root cause analysis, statistical process control, and ISO standards. Advanced English and advanced Microsoft knowledge. Good Computer knowledge (Excel, PowerPoint, PowerBI, SAP).

 

Are you ready to join us? Build your success story at JTI. Apply now!

 

Next Steps:

 

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

 

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.