KE2 Therm Solutions seeks to save energy, preserve the environment, and improve profitability for our customers by delivering energy-saving electronic solutions to the Heating, Ventilating, Air Conditioning and Refrigeration (HVAC&R) industry. We are recognized for having high quality, technologically advanced products that are easy to use, and for providing superior technical applications support before and after the sale. KE2 Therm Solutions is part of Distech Controls Inc. (https://www.distech-controls.com/) which is owned by Acuity Brands, Inc. Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and Lighting Controls (ABL) and the Intelligent Spaces Group (ISG), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives. We are positioned at the intersection of sustainability and technology. Our businesses develop technology that helps save our customers energy and reduce their carbon emissions. We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and location-aware applications. **Job Summary** As a Quality Specialist, you play a key role in ensuring the quality of products or services throughout the product lifecycle. You contribute to ensuring that products meet quality standards, which can positively impact customer satisfaction and the company's reputation. **Responsibilities with Suppliers** + With the help of the Supplier Quality Specialist, implement, train, and provide ongoing support to suppliers regarding Ke2Therm’s quality management system processes and quality concepts in manufacturing facilities as needed. + Participate in the selection of potential suppliers by assessing their ability to meet the company's quality requirements, including evaluating their quality historical performance, certifications, technical capabilities, and regulatory compliance. + Collaborate with the various departments to establish quality criteria that suppliers must adhere to. Define technical specifications, quality standards, performance requirements, and applicable regulations if required. + According to established processes, conduct regular audits at suppliers to assess compliance with defined quality criteria. Perform on-site inspections, review manufacturing processes, evaluate performance tests, and analyze results to identify potential issues. Continuously monitor action plans and improvement initiatives with various suppliers. + In case of non-compliance or significant quality issues identified with a supplier, work with them to implement corrective actions. Assist in identifying root causes of quality issues, propose solutions, and monitor implementation to prevent recurrence. + Continuously monitor supplier performance in terms of quality. Collect and analyze data, establish performance indicators, and identify emerging trends or issues. This monitoring helps anticipate risks and implement preventive measures. + Collaborate with suppliers to promote continuous improvement in their quality performance. Offer training, advice, and recommendations to optimize production processes, reduce defects, and enhance customer satisfaction. + Maintain ethical and close relationships with suppliers, ensuring clear communication and fostering collaboration. Partner with suppliers to resolve quality issues, build capabilities, and encourage innovation. **Responsibilities with Customers** + Participate as required in the applicable aspect of proposals to customers (eg. Preparing evidence package). + Represent Ke2Therm with customer’s quality functions and organize customer’s on-site audits + Duly manage and handle customer complaints process, including retroaction to customers. **Internal Responsibilities** • NC Coordinator to track in process defects from production line and customer returns, vendor defect management, through product disposition • Perform product evaluation and testing following customer RMA (RMA analysis, product inspection, reporting, inventory management) • Manage Ke2 Documentation control process • Provide and prepare internal production quality expectations • Manage the calibration process • Input to product Design process using customer, supplier and production feedback and historical quality performance indicators • Prepare and publish Quality related KPI (internal quality, FPY, external PPM) • Analyze internal quality performance and recommend opportunities for improvement **Skills and Minimum Experience Required** + Expertise in root cause analysis, and recognized problem-solving methodologies. + Ability to document issues systematically. + Ability to interact effectively with a diverse range of external and internal stakeholders. + Ability to learn new processes and skills to undertake projects. + Some travel required, approximately 10% of the time. + Excellent proficiency in English, both verbal and written. + Bachelor's degree in Electrical Engineering, Electronics, or equivalent experience. + Training in quality management and assurance is an asset. + 5 to 10 years of experience in a similar role. + Valid driver's license.Haut du formulaire + Demonstrate strong leadership skills according to the topic and needs. + Good listening ability, and willingness to collaborate. + Willingness to adapt quickly to changing environments and contribute to various projects. **Preferred Experience** + Internal or external auditor certification. + Lean Six Sigma Green Belt certification. + Electronics experience. \#LI-MB1 We value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law. Please click here (https://www.eeoc.gov/poster) and here (https://www.e-verify.gov/sites/default/files/everify/posters/IER\_RightToWorkPoster%20Eng\_Es.pdf) for more information. **Accommodation for Applicants with Disabilities:** As an equal opportunity employer, Acuity Brands is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need accommodation, you may contact us at (770) 922-9000. Please clearly indicate what type of accommodation you are requesting and for what requisition. 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