Quality Expert Job Req ID: 42980 Posting Date: 16 Jan 2025 Function: Business Services & Operations Unit: Finance & Business Services Location: Building No 14 Sector 24 & 25A, Gurugram, India Salary: Competitive **Why this job matters** The Service Governance & Insights Advisor 3 assists in efforts focused on service governance across the service organisation, ensuring policies and standards are visible and achieved as well as contributes to efforts to enable the service platform’s ability to innovate. **What you’ll be doing** 1. Assists the design and delivery of a Service Governance framework that shares leading practices on team model designs, tools, and governance. 2. Supports activities on the Service Governance & Insight workstream of one or more deployments. 3. Contributes to the design of customer support and governance models. 4. Gathers information for the analysis of Service performance/ metrics and the implementation of Service improvement opportunities with a cross section of stakeholders across the business, 5. Supports the development of automation, tooling and monitoring opportunities across the delivery unit. 6. Collates routine data and assists risk analysis in supporting strategies with functional leaders across service disciplines. 7. Works from existing procedures and analysis of routine information to solve standard problems and enhance operational efficiency. 8. Assists with the documentation of Service Operations processes and procedures, assisting in the identification and documentation of system and tool requirements for optimal operations of the relevant offerings or capabilities. **The skills you’ll need** Tactical Planning Service Assurance IT Service Delivery Regulatory Compliance Continuous Improvement Problem Solving Customer Insights IT Audits Risk Management IT Security Data Analysis Technology Governance Technical Reporting Business Process Improvement Decision Making Growth Mindset Quality Assurance Inclusive Leadership **Our leadership standards** **Looking in:** **Leading inclusively and Safely** I inspire and build trust through self-awareness, honesty and integrity. **Owning outcomes** I take the right decisions that benefit the broader organisation. **Looking out:** **Delivering for the customer** I execute brilliantly on clear priorities that add value to our customers and the wider business. **Commercially savvy** I demonstrate strong commercial focus, bringing an external perspective to decision-making. **Looking to the future:** **Growth mindset** I experiment and identify opportunities for growth for both myself and the organisation. **Building for the future** I build diverse future-ready teams where all individuals can be at their best. **About us** BT is part of BT Group, along with EE, Openreach, and Plusnet. Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’ We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development. This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it. **A FEW POINTS TO NOTE:** Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us. **DON'T MEET EVERY SINGLE REQUIREMENT?** Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.