POSITION OVERVIEW: Acacia Network, the leading Latino integrated care nonprofit in the nation, offers the community, from children to seniors, a pathway to behavioral and primary healthcare, housing, and empowerment. We are visionary leaders transforming the triple aim of high quality, great experience at a lower cost. Acacia champions a collaborative environment to deliver vital health, housing and community building services, work we have been doing since 1969. By hiring talented individuals like you, we've been able to expand quickly, with offices in Albany, Buffalo, Syracuse, Orlando, Tennessee, Maryland and Puerto Rico.
The Quality Improvement Analyst for Acacia Network Housing (ANH) is the support system to the Assistant Director of Quality Improvement in overall administrative operations with a heavy focus on Quality Improvement activities throughout the Acacia Network Housing Portfolios. The Quality Improvement Analyst serves as a support to the Assistant Director of Quality Improvement and assumes responsibility for data management with a focus on increased compliance and quality of service delivery. The Quality Improvement Analyst is responsible for assisting in evaluation of all Transitional Housing Quality Improvement/Compliance programs and ensuring program charts and documentation are in compliance with DHS, HRA and OTDA standards. Under the direction of the Senior Director of Quality Improvement the Quality Improvement Analyst works in conjunction with ANH leadership to coordinate and facilitate quality improvement and compliance for ANH. The Quality Improvement Analyst will also assist in the development of investigations, ANH initiatives and Corrective Action Plans as necessary, and monitor implementation and effectiveness. Skills and competencies required for the position include planning, organization, analytical problem solving, data analysis, and leadership skills.
Salary for the Quality Improvement Analyst is $60,000/Annually based on relevant experience.
KEY ESSENTIAL FUNCTIONS: Gather and analyze data from the ANH programs Will run daily, weekly, monthly, and quarterly reports as per program needs and performance indicatorsAnalyze service delivery indicators and outcome measures to evaluate effectiveness of applied standardsAssist in implementing measurable organizational changes and work alongside program staff to manage difficulties hindering the accomplishment of service objectivesFollow Up with programs to ensure implementation and recommend procedures to be followed in implementing appropriate programs/systemsAssist in the development and implementation of surveys and other related evaluations toolsIssue, coordinate and review corrective action plans (audits) and performance standardsDevelop and monitor systems to ensure compliance with applicable city/state/federal regulations and compliance guidelines. Conduct comprehensive or focal audits of the shelter sitesReview program operations and compliance through site visits for physical plant assessment, interviews with staff/clients and review of documentation including chart reviews, and/or narrative/statistical reports.Write comprehensive reports and corrective action plans that document the overall outcome of the quality reviews detailing the actual findings and recommendationsParticipate in/conduct special investigations generated from client complaints, prepare comprehensive reports including recommendations to be reviewed by Senior Director of Quality Improvement.Assist in the process of data collection and the analysis of data by internal staffAssist in development and monitoring of compliance tracking systems with timeliness as mandated by applicable legislative and accrediting organizations, including trend identification and root cause analysisAssist in the development and periodic update of an ANH quality improvement/compliance plan to include but not be limited to: methodology, philosophy, general approach with a defined period of time, specific indicators, and with referenced policies and proceduresAttend monthly Continue Quality Improvement (CQI) meetings with programs. Participation over ANH Quality Improvement committees, including but not limited to: Quality Improvement Committee, Incident Report Committee and the Special Incident Committee. Provides routine/scheduled and ad hoc audit reports, including trend identification and root cause analysis (service plans and progress note-reviews/problem identification).Provides coaching and feedback to staff as part of quality assurance training.Participates and assists in the development of necessary protocols, policies and procedures, and operational strategies for ANH services. Maintain fluency in current and innovative quality improvement and performance improvement theory and processes.Engage stakeholders (including administrative, management and supervisory staff, medical providers, direct service providers, ancillary staff and consumers) in quality improvement projects and initiatives to ensure maximum participation including the identification of potential metrics or processes to undergo change processesDemonstrate ability to effectively discuss and summarize quality improvement projects and processes tailored to stake holder's level of education, training and experience.Attend seminars and trainings on pertinent issuesOther duties as required.
*Acacia Network is an equal opportunity employer*