General Information Job Title: Quality Improvement Specialist Contact: Human Resources, (907)228-9316 Date Posted: 09/17/2024 Location: Health Administration Office Compensation and Hours Minimum Salary: $24.06/Hour Maximum Salary: $36.09/Hour Type of Job: Full Time Hours per Week: 40 Benefits: Health/Dental/Vision/401K Anticipated Job Duration: Year Round Apply Online Job Description Indian Preference in hiring is given to qualified enrolled members of Ketchikan Indian Community (KIC) and Native Americans consistent with P.L. 93-638 and in accordance with KIC policy and other applicable federal laws. Purpose Ketchikan Indian Community (KIC) job descriptions are a management tool to help organize duties and provide employees with the employer’s expectations with regard to a specific job classification. The responsibilities listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is a reasonable assignment for the position. This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice. Job Summary Incumbent will assist and support all quality improvement initiatives within KICTHC. Collaborates with healthcare providers, staff, and management to enhance patient care, ensure compliance with healthcare regulations, and implement best practices. Evaluates and analyzes the effectiveness of quality improvement activities. Works closely with clinic staff to ensure awareness of quality and patient safety to facilitate improvement efforts in all areas. Coordinates regulatory surveys, completes process reviews, and oversees data. Maintains performance improvement activities within the department and participates in accreditation activities. Job Duties & Responsibilities + Facilitates quality improvement activities aimed at improving patient outcomes and clinic efficiency, while initiating patient feedback assessments, such as patient surveys. + Develops and implements Quality Improvement (QI) plans, policies, and procedures using data, chart reviews, and other Quality Assurance and Performance Improvement (QAPI) tools/methodologies. + Uses data-driven approaches to identify areas of improvement, trends, track progress, and recognizes risks and safety threats to patients and the organization. + Works in partnership with multi-disciplinary teams to maintain accreditation readiness by assessing compliance with policies and procedures, conducting regular audits and reviews, and leads facilitation and training efforts for clinic staff to better understand accreditation and regulatory standards. + Collects, analyzes, and interprets clinical data to monitor performance and identify trends, while maintaining patient dashboards and running reports to communicate QI findings to stakeholders. + Knowledgeable with the Incident and Adverse Event Reporting System, while ensuring all applicable quality processes are in place and sustained. + Attends meetings as a representative of the Quality Management department and facilitates workgroups. + Other duties as assigned Minimum Qualifications (Education & Experience) + Associates degree in healthcare, administration, or other related fields. + Minimum two (2) years’ work experience in health care administration or related field. + Proof of valid driver's license with acceptable driving record. + On a year-for-year basis, a combination of relevant experience, education, and training may substitute for education and experience requirements. Preferred Qualifications (Education & Experience) + Bachelor’s degree in health care related field preferred. + Three (3) years’ experience in health care administration or related field. Necessary Knowledge, Skills, and Abilities + Knowledge and demonstrated understanding of healthcare policies and procedures including safety issues. + Knowledge of accreditation requirements for an ambulatory healthcare system. + Knowledge of group processes and ability to lead teams. + Skilled in good judgment, assertiveness, and dependability to perform assigned job duties. + Skill to operate software programs with knowledge of Microsoft applications. + Ability to communicate patient rights and responsibilities to patients, family members, and staff while being sensitive to the needs of patients and employees. + Strong understanding and sensitivity to American Indian/Alaska Native (AI/AN) Tribal culture and lifestyle, working effectively with AI/AN populations. + Effective oral and written communication skills with sensitivity to the lifestyles of targeted participants. + Ability to establish and maintain cooperative working relationships with management, coworkers, and outside contacts. + Ability to maintain strict confidentiality and comply with all applicable federal and tribal privacy laws and KIC policy (HIPAA, HITECH, etc.). + Ability to manage multiple priorities and tasks concurrently and meet deadlines. + Ability to work independently as well as with teams. KIC Competencies Cultural Competency: To be respectful and responsive to the health beliefs, practices, and cultural and linguistic needs of KIC Tribal Members. Developing cultural competence is an evolving, dynamic process that takes time and occurs along a continuum. Commitment: To serve Tribal Members and set a high standard for yourself in your performance; strive for results and success; convey a sense of urgency and bring issues to closure; and stay persistent despite obstacles and opposition. Customer Service: Meet/exceed the expectations and requirements of internal and external customers; identify, understand, and monitor the needs of both internal and external customers; always talk and act with customers in mind; and recognize working colleagues as customers. Effective Communication: Ensure important information is passed to those who need to know; convey necessary information with respect, clearly and effectively orally or in writing Responsiveness and Accountability: Demonstrate a high level of conscientiousness; hold oneself personally responsible for one's own work; and do the required fair share of work. Working Conditions The physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is frequently required to stand and/or sit. The employee is occasionally required to walk, sit, climb, or balance. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and depth perception. The noise level in the work environment is usually average. Conditions of Hire + May be required to possess and maintain a valid driver's license or capable of obtaining one, as well as be insurable by KIC’s company insurance. + KIC is a Drug-Free Workplace. All employees must adhere to KIC drug and alcohol policies and procedures to ensure a safe workplace. Employees must pass a pre-employment and subsequent random and/or for cause drug and alcohol screening to be eligible for and maintain employment. + KIC has several positions that must comply with the P.L. 101-630 Indian Child Protection and Family Violence Protection Act (ICPA); all employment offers in the "covered" classification are conditional until KIC has received a Federal criminal background check verifying eligibility to work in these programs. Required Job Qualifications 01. Can you pass a drug test? 02. Are you 18 or older? 02.(a). Education - Do you have a GED or High School diploma 03. Do you have a pending charge or past conviction for DWI/DUI? 04. Do you have any pending charge(s) or past conviction(s) for possession of a controlled substance? 05. Has your driver's license, permit, or privilege ever been suspended or revoked? Back to List Apply Online