Quality Improvement Specialist (Sepulveda Quality Assurance)

This is a hybrid role and eligible for the 9/80 flex schedule. Candidates must be based in Southern California and available for travel quarterly to Los Angeles or as needed to meet business needs.

 The pay range for this position is between $66,600 - $69,135 annually. 

About Didi Hirsch 

Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation’s first Suicide Prevention Center. We are a nonprofit organization providing care to nearly 200,000 people annually across our programs. Didi Hirsch has deep roots in community-based mental health and a commitment to providing culturally responsive services that are just and equitable.  

As an organization, we value equity, diversity, and inclusion. More than 1,000 dedicated employees and volunteers make Didi Hirsch’s work possible. We intentionally recruit and retain a workforce that is reflective of the communities we serve and strive to cultivate a sense of belonging for them. We embrace employees and candidates from all backgrounds who want to help make this vision a reality.  

Summary

Under the direction of the Quality Improvement Manager, this position is responsible for:

Assuring that the Agency complies with, and staff is trained in, and adheres to documentation standards consistent with excellent client care and in compliance with regulatory guidelines. Monitors charts and other documentation with Agency staff to ensure consistency, accountability, and internal responsibility. Uses dashboards, various metrics, chart review and audit results to identify and lead quality improvement efforts across clinical programs.

 

Primary Duties

Performs various chart reviews to ensure compliance with agency and regulatory standards, presents the data and facilitates quality improvement projects based on review reports. Manipulates and compares reports to ensure accuracy between data entry and documents. Takes the initiative to seek out areas for agency and client care improvement in terms of effectiveness, efficiency, timeliness, safety, access, and culturally appropriateness. Will problem solve, suggest and develop ways to make said improvements. Will monitor and make adjustments to these quality improvements using PDSA cycles. Performs site HIPAA audits to ensure compliance with HIPAA regulations. Assists with preparation for, and completion of, LA-County and State audits and Site Visits. Identifies staff training needs and ensures development of and participation in, the implementation to staff at all program levels. Maintains the Agency Documentation Training Manual. Assists with maintenance of documentation templates on the Agency intranet site. Recommends and assists in preparing new forms. Attends county QIC meetings and relate/disseminate essential information to relevant staff within the Agency. Collaborates with other departments, attend and participate in routinely scheduled program, division and Agency staff meetings. Provides end users with issue support, resolution and recommendations as needed, including EHR updates and changes with applicable Departments and users. Document, track and monitor problems and system improvements to ensure a timely and functional resolution. Supports management and end user access to data sources in the EHR. Provides support to HelpDesk in a specialized EHR support role as needed Participates in the development of Agency training based on needs, and routinely trains staff on agency/DMH LA County standards for documentation. Develops workflows for Quality Improvement project implementations. Utilizes dashboards and reports to monitor adherence to documentation standards. Develops manuals to maintain data in electronic health records. Provides consultation on clinical documentation best practices.

 

Position Requirements

Bachelor’s degree with 1-2 years of experience in a QI or QA role Minimum 1 year of experience working in non-profit or healthcare industry preferred Minimum 1 year of experience conducting compliance reviews and providing audit support Previous experience using an EHR preferred but not required  Support the values and mission of Didi Hirsch as related to employment. Know and comply with Agency policies and procedures, HIPAA, Department of Mental Health policies and documentation guidelines, and other state/ federal regulations related to quality assurance and management. Present ideas, information, and viewpoints clearly, both verbally and in writing. Strong effective verbal and written communication skills. Excellent organization and time management skills; detail-oriented. Utilize analysis, experience, and judgment to make effective decisions. Demonstrate commitment to team objectives and Didi Hirsch philosophies Adapt to changing needs by acquiring new skills and knowledge. Current California driver’s license and a driving record acceptable to the Agency’s insurance carrier.

 

Our Vision

A future where everyone has equitable access to care and is empowered to achieve optimal mental health and well-being.

Our Mission

Didi Hirsch provides compassionate mental health, substance use, and suicide prevention services to individuals and families, especially in communities where discrimination and injustice limit access.

CORE VALUES

Excellence: We are constantly innovating, learning from the communities we serve, and applying the latest research to advance best practices. We uphold the highest ethical standards to ensure we are providing compassionate and excellent care.
Diversity & Inclusion: We value diversity of background, experience, and ideas, committing to a workforce representative of the communities we serve. We celebrate differences and prioritize creating a sense of belonging.
Equity: We are dedicated to maintaining equitable practices in our healthcare delivery and workplace culture, and we work to dismantle disparities and discrimination within both systems of care and society.
Well Being: We are devoted to the well-being of our staff, volunteers, and communities, and believe healthy teams lead to healthy clients.
Advocacy: We advocate across all levels of government and use our voice to reduce barriers to care, including stigma, systemic racism, and parity across payers, with the goal of access to high quality, integrated healthcare for all.
Community Engagement: We build partnerships in the community and across sectors to create a more inclusive and responsive mental health ecosystem and enhance greater accessibility to care and support.