About Us: Richmond Community Services is committed to providing exceptional services that enhance the quality of life for the individuals we support. Join a team that values collaboration, integrity, and excellence in delivering impactful programs and services. Position Summary: The Quality Improvement Specialist will provide administrative support to the Quality Improvement Team and assist in implementing initiatives that ensure the ongoing excellence of Richmond’s services. This role requires a proactive individual with strong organizational skills and the ability to handle sensitive information with discretion. Key Responsibilities: + Provide administrative support to the Quality Improvement Team, including preparing reports, maintaining files, and coordinating meetings. + Assist in the implementation of quality improvement initiatives, such as the Agency’s Quality Improvement Plan and Incident Review Committee. + Maintain accurate records related to incident management, policies, and corrective action plans. + Coordinate and document meetings, including preparing materials, taking minutes, and tracking follow-ups. + Participate in incident on-call rotations to support timely reporting and investigations. + Manage supplies and ensure the organization of department resources. Qualifications: + High School Diploma required; Business/Secretarial School graduate preferred. + At least three years of administrative experience, with a preference for supporting multiple staff. + Proficiency in Microsoft Office and Adobe + Strong attention to detail. + Excellent written and verbal communication skills. + Valid driver’s license and reliable transportation required. Key Competencies: + Strong problem-solving and organizational skills. + Ability to work efficiently and independently. + Exceptional professionalism and ability to build effective working relationships. + Flexibility to provide on-call support as needed. Physical Requirements: + Ability to lift up to 60 lbs. + Manual dexterity for operating office equipment and managing files. + Minimal walking, bending, kneeling, and climbing required. Work Schedule: + Regularly scheduled 35-hour workweek with on-call rotations. + Hours may vary to accommodate training and agency needs. Why Join Us? + Competitive compensation and benefits package. + Opportunities for professional growth and development. + A supportive and mission-driven work environment. Richmond Community Services is an equal opportunity employer committed to diversity and inclusion. Employment Type: Full-Time, Non-Exempt Reports to: Director of Quality Improvement RCS123