At Raising Cane’s Chicken Fingers® we serve only the best tasting and most craveable chicken finger meals. It’s our ONE LOVE®. Our Crew make it happen, our Culture makes it unique and the Community makes it all worthwhile.
Every talented Crewmember in our Restaurant Support Office (RSO) is important to our success and a value to our rapidly growing Company. We all work with a sense of purpose and focus on our chicken finger meals, Customers, Crew, Communities and Company Culture. We are constantly striving to Raise The Bar. The future for Raising Cane’s is growth focused and we’re on the path to being one of the top 10 restaurant companies in the United States.
Your Role at Raising Cane’s:
The Quality Management Systems Administrator is responsible for organizing, developing and maintaining all Center of Excellence content and programs related to food safety, restaurant assessments, new restaurant openings, and more.
Job DescriptionSupports, organizes, develops, and maintains all Center of Excellence content and programsEstablishes and executes project plans to deliver projects on-time and within budgetBuilds and develops checklists and forms relationships across all vendor partners for Center of Excellence programsThinks broadly across several programs and functions to ensure content alignmentConsiders the impact of all initiatives and planning the application of initiatives to all Center of Excellence programs, processes, and contentPartners to achieve alignment with training procedures, operational expectations, and relevant performance goalsStays current with quality, food safety, and customer experience trends and tools to keep Raising Cane’s content and systems relevant, efficient, and effectiveCreates and refines content for Center of Excellence tools and programs, including written standards, visual standards, assessment questions, approved responses, compliance research, and corrective action plans for potential issuesCreates testing and evaluation to ensure support of initiative objectivesStays current on all Center of Excellence program trends and tools to provide feedback on the opportunities for improvement and potential solutionsCreates supporting structures and processes for ongoing updates and changes to contentQualifications3+ years of project, program or administrative experience required3+ years of restaurant experience preferredKnowledgeable on current quality, food safety, and customer experience trends across the industryWorking knowledge of content management, CX or QA software (e.g. Rizepoint, ComplianceMetrix, Steritech, or similar applications)Detail-oriented, organized and able to manage multiple priorities that may be constantly changingSelf-driven, flexible, and highly energetic with strong analytical, written and verbal communication skillsAbility to work effectively and efficiently both independently and collaborativelyMicrosoft Proficient: Excel, PowerPoint, Outlook and WordAbility to travel as needed - overnight and weekend travelAdditional InformationAll your information will be kept confidential according to EEO guidelines.
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