The Opportunity: The Quality Manager will ensure all quality standards are met and maintained by understanding, implementing, and enforcing Customer, Regulatory, and WestRock processes, policies, and procedures. You will also be accountable for internal and external quality complaint resolution, execution of audits, and ensuring efficient and smooth operations within the production facility. How you will impact Smurfit Westrock * Review, approve, and execute facility and corporate standard operating procedures for site implementation * Coordinate and execute internal, customer, supplier, subcontractor, and regulatory audits * Monitor and ensure compliance with current policies, procedures, regulatory requirements, and customer requirements * Coordinate and execute investigation of detected risks or failures, complaints, and corrective/preventative actions * Work closely with production managers to maximize product quality and reliability and minimize cost * Track, analyze, and lead initiatives for all internal quality and customer complaint issues * Determine, document, and approve site-specific or one-time occurrences such as protocols (reworks, validations, etc.), deviations (planned or unplanned), waivers, or releases for materials and products as required * Leverage enterprise technology to analyze quality complaints, track corrective and preventive actions, and use data to isolate and track defective parts per million, over shipments, and resolve issues related to rejected products when applicable * Execute facility improvement initiatives as determined from performance data * Lead team of quality technicians, ensuring that processes are efficient, and work is appropriately prioritized * Provide tools and training for quality management and quality improvement to the facility staff What you need to succeed: * High School Education or GED - Required, Bachelor's degree - Preferred * 5+ years of corrugated packaging manufacturing experience in a supervisory role - Required * Demonstrate strong communication and interpersonal skills to engage and inspire others to comply with quality standards * Proven track record of problem-solving * Thorough knowledge of quality standards and methodologies * Ability to learn proprietary software programs and leverage enterprise complaint management software * Professional training and quality certifications courses (e.g. Six Sigma, ISO Certification) are preferred What we offer: * Corporate culture based on integrity, respect, accountability, and excellence. * Comprehensive training with numerous learning and development opportunities. * An attractive salary reflecting skills, competencies, and potential. * Benefits package to include medical, dental, vision, life insurance, 401k with match and more! * A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work. Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward. Smurfit Westrock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. Smurfit Westrock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law.