The Quality Manager is a leadership role supporting Northwest Medical Center. This individual will be responsible for achieving organizational and departmental goals through effective leadership, focusing on patient/customer service, employee engagement, financial health, business growth, and quality and safety outcomes. **Key Responsibilities:** + Lead quality management and performance improvement programs for assigned facilities. + Develop and execute strategies and operational plans to meet organizational objectives. + Collaborate with all stakeholders to achieve key goals in patient satisfaction, quality improvement, and employee engagement. + Foster a culture of continuous improvement and operational excellence. **Position Qualifications/Minimum Requirements:** **Education:** + **Required:** Bachelor’s degree in a relevant specialty, business management, or a closely related field. **Experience:** + **Required:** At least 5 years of experience implementing quality management and performance improvement programs in a healthcare setting. **Skills:** + Strong operational and people management skills with a proven track record in improving patient satisfaction and employee engagement. + Expertise in strategy development and execution. + Results-oriented with the ability to collaborate effectively with diverse teams and stakeholders. **Licenses/Certifications:** + **Preferred:** RN license and/or Certified Professional in Healthcare Quality (CPHQ) certification. **What We Offer:** + Competitive Pay + Comprehensive Medical, Dental, Vision, and Life Insurance + Generous Paid Time Off (PTO) + Extended Illness Bank (EIB) + Tuition Reimbursement + Matching 401(k) + Career Advancement Opportunities + Rewards and Recognition Programs + Additional Discounts and Perks* **About Northwest Medical Center:** Northwest Medical Center (NMC) is a 287-bed hospital offering diverse healthcare services, including seven urgent care facilities, a freestanding emergency center, inpatient rehabilitation, a Women’s Center, and a large physician group. Committed to quality patient care and employee satisfaction, NMC fosters a culture of teamwork, respect, and appreciation. Employees enjoy growth opportunities, recognition programs, and a supportive work environment. Accredited by The Joint Commission, NMC is proud to be an equal-opportunity employer, welcoming diversity in race, gender, disability, Veteran status, and more. INDLEAD To apply, please email laura_peterson2@chs.net (alixandra_dunn1@chs.net) Equal Employment Opportunity This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to http://www.chs.net/serving-communities/locations/ to obtain the main telephone number of the facility and ask for Human Resources.