Manage all activities related to the quality standards, evaluation, action planning, and guest satisfaction process for an assigned geographic region of franchise and CMH (Company Managed Hotels) hotels. Develop and communicate clear objectives and procedures for implementing the vision of the regional quality team, and effectively manage activities related between hotel ownership, operations and Quality Team. Manage an individual territory of hotels that focus on the Luxury, Lifestyle, and Premium brands, while consulting with hotel management and ownership to review assessment data and recommend strategies for improvement as necessary. Establish and maintain strong relationships with your hotels, nurture mutually beneficial relationships, ensuring that your hotels receive exceptional service and support. **Your day to day** + Strong leadership capabilities to ensure that product and service quality are being monitored and maintained across entire territory of a portfolio of hotels for specific brands. + Regularly communicate with hotels to understand their needs, address any questions or concerns, and provide support and guidance as needed. Build rapport with hotel operators and identify opportunities for improvement. + Analyze hotel performance data to determine trends and correlations of disparate datasets establishing actions for improvement across assigned region and by brand within the region. + Proactively schedule portfolio reviews and individual owner and/or General Manager meetings bringing in appropriate IHG staff to provide assistance with quality deficiencies in service and product quality. + Consult with internal partners, hotel management and ownership on opportunities to improve Service and Product Levels and make recommendations on methods for producing these improvements within the suggested time frames. Develop action plans as a guide for hotel management, listing any deficiencies, action(s) required for improvement and target dates of completion. Review recent guest evaluations via the Guest Satisfaction platform to determine if proper corrective actions have been taken. **What we need from you** + Bachelor's Degree in Business, Hospitality Hotel Administration, or a relevant field of work, or an equivalent combination of education and work-related experience. CHA designation strongly preferred. + 6 to 10 years progressive work-related experience in upscale hotel operations or equivalent, with demonstrated proficiency in multiple disciplines/processes related to the position, and at least two years of good performance at the Quality Consultant level. + Clear, concise and succinct communication skills, including adapting both verbal and written communication to the needs and level of user. Ability to use consultative or persuasive communication skills to effectively implement programs or resolve compliance issues with hotel managers and ownership. Communicate both orally and in writing to Principle Correspondents and design professionals regarding work required for renovations. + Advanced working knowledge of personal computers; includes Microsoft applications (Word, Excel, PowerPoint, etc.). + Knowledge and understanding of quality standards and procedures in a hotel or similar environment. + Strong problem solving and time management skills required. + Attention to detail and ability to manage multiple tasks required. + Knowledge of ADA requirements, various Federal and State regulations, Company Brands Safety standards and design/construction and operations brand standards. **Travel** – 80 – 100% **Location** – Remote: **Candidate must reside in the United States and located in proximity to a major airport** Preferred regions: South, Southeast or Western. **The salary range for this role is $58,834.00 to $100,000.00** . This role is also eligible for bonus pay (as applicable). We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employees. **\#LI-YM1** At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG. Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love. We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate. We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. **Important information** : + The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. + No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. + If you require reasonable accommodation during the application process, please click here . + IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.