Expected Results

Responsible for leading the plants quality assurance efforts. Manage day to day quality assurance responsibilities to ensure continuous production of product and applications consistent with established standards, customer specifications and production goals. Supervise a team of quality assurance technicians and engineers. Maintain all QMS procedures and work instructions relative to quality assurance. Manage the QMS in a manner that reflects commitment to continuous improvement of quality and production systems.

Primary Responsibilities

• Manage Quality Assurance Department and its resources to operate most effectively. Oversee and coordinate with all internal departments the implementation, execution, and auditing of the Quality Management System as established in company policies and procedures. Improve Quality Systems used in the manufacturing plant.

• Assist Manufacturing and Engineering in researching and designing improvements to manufacturing processes and machines. This includes but is not limited to assisting with communicating part drawing and specification changes to Engineering and sourcing of parts and materials as needed. Ensure established engineering change procedures are followed on all changes.

• Provide Excellent Customer Service when EBB rejects or customer complaints arise.

• Direct Customer contact. Involved in customer audits of the facilities. Review customer specifications. Coordinate with customer on quality issues. Route and coordinate customer complaints. Issue customer complaint report, quarterly and annually. Give presentations of Quality Systems to customers. Interact with Sales and keep informed of customer requirements.

• Improve reliability of new product development processes to ensure quality product delivery to customer.

• Guarantees customer quality expectations, monitors KPI such as EBB, Customer satisfaction ratings.

• Guarantees internal quality controls are implemented and monitored for all operations with a continuous improvement mindset.

• Guarantees supplier compliance to quality standards. Involved in supplier audit, assist Receiving Inspection in resolving quality issues as required.

• Guarantees all operations employees are effectively trained according to quality system standards.

• Guarantees effective launches of new products.

• Support production teams in process improvement if needed.

• Prepare the budget and monitor QA Performance to budget. Review Molding and Assembly finished item specifications.

• Provide support for the collection and organization of quality data and issuance of reports as required. Participate on various project teams. Oversee the review and generation of documentation as required in the areas of inspection, calibrations, test methods, and product specification.

• Coordinate ISO registration audits and act as Management Representative.

• Other duties may be assigned.

Education/Experience

• Bachelor’s degree in quality, engineering, or other technical discipline.

• Min 5 years’ experience in quality management and quality management systems/ use of quality tools such as FMEA, SPC, ROOT cause analysis, 5S, other lean six sigma methodologies.

• Statistical analysis background is a must.

• Demonstrated ability to drive team problem solving based on data and use of statistical analysis.

• Strong knowledge of calibration and metrology

• Experience implementing quality systems in a high volume, complex product, manufacturing environment.

• Experience deploying and maintaining certification in ISO.

• Experience in plastic molding, assembly of complex products a plus.

• Ability to manage multiple/competing priorities

• Demonstrated ability to lead people.

• Strong oral and written communication skills.

• Experience with Microsoft Office and database systems.

• Good statistical background and organizational skills.

• Ability to function effectively as a team player.

• Certified Quality Engineer or Certified Quality Manager certification is a plus.

Pay Range: $113,629 - $129,773

LIMITATIONS AND DISCLAIMER

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis.

Silgan is an Equal Opportunity Employer. We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital status, or the presence of a disability, which would not prevent the performance of essential job duties with, or without reasonable accommodation of any other protective status.

Silgan is a drug-free workplace.