Quality Program Manager, Brand Protection
Amazon.com
Amazon has built a reputation for excellence with recent examples of being named the #1 most trusted company for customers. To deliver on this reputation of trust, the Discovery Experience program is part of the Seller Partner Support organization. This team originated with the purpose of identifying and mitigating the risk of negative impact on Customer Trust caused by the inappropriate manipulation of product information to gain competitive advantage against trustworthy Selling Partners.
Our team is looking for a leader to take ownership of these various areas and deliver on critical and high visibility projects. As a Quality Program Manager, you will be responsible for identifying, directing and tracking global strategic initiatives and measuring results by tracking quality metrics across multiple abuse vectors. In this role, you will work with multiple teams, training and programmatic teams to identify, define and define solutions that improve the quality of the compliance process. The ideal candidate is a proven thought leader in new initiatives with experience managing complex business and process issues and the ability to successfully influence and drive projects forward. You have a strong bias for data-driven decision-making and the rigor to develop features and reporting that can grow our business. You will understand how to identify the right inputs to achieve meaningful results, implement closed-loop processes and take action to ensure improvements are realized. You have a proven ability to assess situations and lead teams in both short-term and long-term system changes. In this role, you will experience a wide variety of problem solving situations, both strategic and real-time, that require extensive use of data collection and analysis. You will build collaborative relationships with global program teams and operational teams and work closely to develop and deliver a quality project plan. You will provide an effective feedback strategy that communicates progress and keeps our team, stakeholders and business partners engaged.
Our team is looking for a leader to take ownership of these various areas and deliver on critical and high visibility projects. As a Quality Program Manager, you will be responsible for identifying, directing and tracking global strategic initiatives and measuring results by tracking quality metrics across multiple abuse vectors. In this role, you will work with multiple teams, training and programmatic teams to identify, define and define solutions that improve the quality of the compliance process. The ideal candidate is a proven thought leader in new initiatives with experience managing complex business and process issues and the ability to successfully influence and drive projects forward. You have a strong bias for data-driven decision-making and the rigor to develop features and reporting that can grow our business. You will understand how to identify the right inputs to achieve meaningful results, implement closed-loop processes and take action to ensure improvements are realized. You have a proven ability to assess situations and lead teams in both short-term and long-term system changes. In this role, you will experience a wide variety of problem solving situations, both strategic and real-time, that require extensive use of data collection and analysis. You will build collaborative relationships with global program teams and operational teams and work closely to develop and deliver a quality project plan. You will provide an effective feedback strategy that communicates progress and keeps our team, stakeholders and business partners engaged.
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