You Belong Here.

At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health and well-being of the communities we serve.

FTE: 1.0, Shift: Days, Schedule: Exempt, Mon-Fri, Core Business Hours

Position Summary

The Quality Program Manager is responsible to develop and implement the Quality and Performance Improvement Program for the assigned services and location. This includes partnering to develop, implement and organize the annual and multi-year plan to assure quality, patient safety, regulatory readiness, and meeting the specific standards for the setting(s) of care. The QPM provides expertise regarding quality & safety knowledge and top national and regional performance to the planning, performance assessment and best practices in the clinical domain.

Responsibilities

Directs activities relating to the related Quality Program, assuring initiatives, projects, and activities are completed within established timeframes, and performs ongoing performance analysis to identify clinical outcome and other improvement opportunities

Develops components of the QAPI and other regulatory requirementsConducts analysis for area, includes common techniques such as apparent and common cause and RCA analysis as well as descriptive statistics and value stream mappingDevelops data and information into quality analyses such as pareto and driver diagrams, visual displays, graphs to display complex information in usable formatsDeveloping routine reporting to assess effectiveness of PI projects and interventions, achievement of outcomes; as well as ad hoc reporting using QM tools like tracers, dashboards, Uses tools such as the Epic chart and chart review to assess the quality and safety of care and to design improvement solutions, etc.

Requirements

Bachelor’s degree required, in a health care field requiredMaster’s degree in health care field preferredRelevant certification in the specialty area preferredMinimum five (5) years of experience in a professional or technical role/function in a healthcare or related setting as applicable to a clinical specialty /service lineMinimum three (3) years of experience in a quality, regulatory readiness, performance improvement or patient safety roleConsideration of equivalency of prior healthcare supervisory or management rolesInternal candidates’ experience and performance may be considered in lieu of education and experienceExpected to be competent /proficient in one (one)  domain of quality ( Pt Safety, ACRR, Peer /Physician Quality, Quality Metrics and Reporting, Clinical Analytics, Clinical Pathways)

Our Values

As a MultiCare employee, we'll rely on you to reflect our core values of Respect, Integrity, Stewardship, Excellence, Collaboration and Kindness. Our values serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other.

Why MultiCare?

Belonging: We work to create a true sense of belonging for all our caregiversMission-driven: We are dedicated to our mission of partnering for healing and a healthy future and the patients and communities we serveMarket leadership: Washington state's largest community-based, locally governed health systemEmployee-centric: Named Forbes “America’s Best Employers by State” in 2023Technology: "Most Wired" health care system 15 years in a rowLeading research: MultiCare Institute for Research & Innovation, 40 years of ground-breaking, clinical and health services research in our communitiesLifestyle: Live and work in the Pacific Northwest - offering breathtaking water, mountains and forest at every turn

Pay and Benefit Expectations

We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $113,963.00 - $164,008.00 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align.

Associated benefit information can be viewed here.