YOU MAY BE OUR NEW
Quality Specialist
SUMMARY OF ROLE:
The Quality Specialist is responsible for managing the quality-related aspects of customer accounts and oversees complaint management, aseptic commissioning on new lines, customer documentation, and food safety audits.
KEY RESPONSIBILITIES:
Complaint Management: Manage and oversee the complaint management process for QA, QC, QD and QE, ensuring timely resolution within 21 working days. Coordinate with relevant teams and complaint owners to investigate complaints, implement corrective actions, and communicate the outcomes to customers. Aseptic Commissioning: Provide expertise and support in aseptic commissioning activities for new line installations. Ensure compliance with quality standards, perform assessments, and address any quality issues or concerns during the aseptic commissioning process, the aseptic trials, and customer aseptic release of the line. Customer Documentation: Collaborate with customers to ensure accurate and up-to-date documentation, including quality agreements, technical specifications, and other required customer-specific documents. Food Safety Audits: Conduct food safety audits, including aseptic assessments and package integrity evaluations. Perform audits upon customer demand, charging a fee per event. Identify potential risks, recommend improvements, and ensure compliance with food safety standards. Stream Revenues: Generate additional revenue streams by conducting food safety audits based on customer requests. Establish pricing and billing procedures for audit services rendered. KPI Monitoring: Monitor and track key performance indicators (KPIs) related to complaint management from Global Quality Performance Indicators in Qlikview. Customer Satisfaction Enhancement: Enhancement: Act as a dedicated quality representative for a group of accounts, allowing for better incident follow-up and resolution. Collaborates with initiatives for improving NPS scores led by PQR Plant/Quality Team. Interface and Collaboration: Serve as a central point of contact and interface among customers, management, quality and production teams, service, sales, global engineering, global quality, and sleeve manufacturing plants. Facilitate effective communication, coordination, and resolution of quality-related issues. Continuous Improvement: Identify areas for process improvement, implement best practices, and drive continuous improvement initiatives related to quality and customer satisfaction. Collaborate with cross-functional teams to enhance overall quality performance.
YOU BRING THESE SKILLS, EXPERIENCE & EDUCATION:
Bachelor's degree in a relevant field, such as quality management, engineering, food technology or a related discipline. Equivalent experience may be considered. Microsoft Office experience required Packaging industry or aseptic manufacturing experience required Must be able to interact effectively with customers, internal teams and stakeholders of all levels. Good understanding of aseptic manufacturing principles. Able to conduct root cause analysis, corrective actions and preventive measures Spanish speaking preferred
IDEAL CANDIDATES HAVE THESE COMPETENCIES:
We are looking for people who are willing to consistently achieve results, even under tough circumstances, employees who create a climate where everyone is motivated to do their best to help the organization achieve its objectives. If you actively seek new ways to grow and be challenged, if you develop people to meet both their career goals and the organization’s goals, SIG is the place for you. To deliver better for our customers, our future colleagues build strong customer relationships and deliver customer-centric solutions. Finally, we are looking for colleagues who build partnerships and work collaboratively with others to meet shared objectives. Are you someone who applies knowledge of business and the marketplace to advance the organization’s goals? Are you someone who can create new and better ways for the organization to be successful? If the answer is ‘yes’, come and join us.
WE OFFER:
Day 1 Benefits Enrollment Retirement 401K Matching Employee Assistance Program Identity Theft Protection Plan Tuition Reimbursement And more…
OUR PROMISE
SIG is the place for you to build something incredible. If you join us, you will be part of a globally successful international company, which is leading its industry in sustainability, technology, and more. We think of ourselves as the career launchpad - a place to develop yourself fast with real work, real experience, real opportunities to build skills. You will be part of a highly motivated and dynamic team, you will have personal development opportunities, trainings and coaching opportunities from senior team members. If you show skill and willingness to learn, we'll back you all the way.
ABOUT SIG
SIG is a leading provider of packaging systems and solutions for better. We work in partnership with our customers to bring food products to consumers around the world in a safe, sustainable, and affordable way. We are the only packaging system supplier covering carton, pouch, and bag-in-box. Our versatile technology and product innovation capacity enable us to deliver better for customers, for consumers, and for the world. Sustainability guides us, technology empowers us, but it’s the passion and drive of our people that truly enable us to deliver better.
Founded in 1853, SIG is headquartered in Neuhausen, Switzerland, and listed at the SIX Swiss Exchange