Quality Specialist

Job Description

Monitor and manage the Complaint Handling process to ensure timely and accurate processing of complaints to fulfill customer and regulatory requirements. Coordinate with customer service to obtain accurate and complete information about complaints. Analyze product complaints and make critical judgments on potential reportability. Report events to appropriate Regulatory Agencies, if required. Work with operations and engineering to determine root cause and corrective/preventative actions. Conduct document review (batch records, deviations, out of specification reports, etc.). Prepare customer communications for complaints. Review and close complaint files. Generate complaint trending reports for analysis. Lead monthly complaint meetings to analyze complaint data. Assist in the development and implementation of design of experiments and serve on problem-solving teams. Review production batch/packaging records for Quality Assurance release. Draft, review, revise, and approve SOPs related to Complaint Handling and Quality Assurance. Participate in continuous improvement of site quality systems.

ResponsibilitiesMonitor and manage the Complaint Handling process to ensure timely and accurate processing of complaints.Coordinate with customer service to obtain accurate and complete information about complaints.Analyze product complaints and make critical judgments on potential reportability.Report events to appropriate Regulatory Agencies, if required.Work with operations and engineering to determine root cause and corrective/preventative actions.Conduct document review (batch records, deviations, out of specification reports, etc.).Prepare customer communications for complaints.Review and close complaint files.Generate complaint trending reports for analysis.Lead monthly complaint meetings to analyze complaint data.Assist in the development and implementation of design of experiments and serve on problem-solving teams.Review production batch/packaging records for Quality Assurance release.Draft, review, revise, and approve SOPs related to Complaint Handling and Quality Assurance.Participate in continuous improvement of site quality systems.Pay and Benefits

The pay range for this position is $26.44 - $31.25

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Earth City,MO.

Application Deadline

This position will be accepting applications until Feb 7, 2025.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

Hiring diverse talent Maintaining an inclusive environment through persistent self-reflection Building a culture of care, engagement, and recognition with clear outcomes Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.