Job responsibilities:

Collaborate with supervisors and managers to improve individual and team performance Participate in projects and process improvements that support continuous improvement Analyze performance metrics to identify issues and provide recommendations to management Assist with planning and preparation of departmental quality and procedural reviews Understand and identify error trending and effectively communicate results

Required qualifications, skills and capabilities: 

Thorough knowledge of Receivables' products and services is required Strong communication skills, both written and verbal, with the ability to provide feedback Flexibility and adaptability to changes in the environment Detail oriented with high levels of accuracy and problem solving Ability to prioritize assignments and meet deadlines Demonstrated ability with Microsoft Office products such as Word and Excel 

Preferred qualifications, capabilities, and skills:

Prefer a minimum of 1+ years quality specialist/audit or related experience Excel expertise a plus

Work Schedule: Sunday - Thursday 10:30 pm- 7:00 am

Shift Differential: 15%

This position may require you to work non-traditional hours and/or additional hours as business needs arise. Work schedule might be subject to change.

A Government Security Clearance may be required for this position.  This includes, but is not limited to:

Fingerprints Credit Check Employment History Tax Filing History (possibly) References (possibly) Proof of U.S. Legal Permanent Residence