As a Quality assurance Supervisor, you are responsible for ensuring that all quality facets within the operation meets our customer expectations, ISO Compliance and adheres to company standards. You are also responsible for managing the day-to-day expectation of the quality team by preparing work schedules, assigning tasks, coordinating the flow of work and assigned projects, overseeing completion of work, and monitoring performance of the team.
Primary Job Accountabilities/Responsibilities
Provide verbal and written inspection, training and audit / inspection results.
Map out the Quality process flows, identify potential process and workflow improvements.
Personally perform internal quality audit work in accordance with developed Quality / Company standards.
Ensure adherence to company policies and process standards, while maintaining employee morale and overseeing the training of new and existing staff.
Work with management to establish department and company goals, and rely on experience, judgment and innovation to achieve them.
Create and utilize reports to accurately represent product flow and task completion rates and percentages.
Participate in operational improvement initiatives at the site
Liaison between teams, shifts, and departments, and partner with vendor / customer / client representatives.
Drive engagement across area of responsibility and work with the team to foster a strong engage culture. Work with Mgr to review the peakon score and create action plans within the tool
Review Tableau reports to ensure that the team/dept is attaining the desired performance metrics. Follow up with the leaders on their areas of opportunity.
Maintain a clean, organized and safe work environment for personnel to work in while ensuring all safety and environmental regulations are followed.
Ensure proper labor utilization and develop staffing requirements.
Conduct interviews for all nonexempt personnel and temporary employees.
Performs other duties as assigned.
Basic Qualifications Required - Experience, Skills, and Knowledge
Must have HS Diploma or GED
Minimum of 3-years of experience in a leadership role within a fast-paced, high-volume, manufacturing/repair environment similar to Assurant, York, Lewisville or Tennessee facility
Strong knowledge and abilities with use of MS Office (Word, Excel, PowerPoint, etc.)
Other qualifications:
Minimum of 3 years prior experience in a quality related role preferably in a manufacturing environment
Ability to identify potential process and workflow improvements
Demonstrated experience with direct supervision and coaching of others
Must have strong verbal and written communication skills.
Able to successfully interface with all levels of Company personnel as well as external personnel.
High energy professional with the ability to establish and maintain effective business relationships with all suppliers and vendors
Strong interpersonal skills to deal effectively with problem solving, brainstorming sessions, strategy development and conflict resolution
Driven, goal-oriented, never confuses effort with results
Ability to multitask in a fast paced, dynamic assembly and logistics environment
May be required to work across multiple shifts
Preferred Experience, Skills, and Knowledge
Associates Degree and 3+ years of experience in supervising 15+ hourly associates in a fast-paced manufacturing environment
Understanding of Lean and Six Sigma methodologies
Experience auditing processes and writing work instructions
Experience with ISO 9001 or R2 certifications
Pay Range
$53,700.00 - $89,900.00
Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position.
Helping People Thrive in a Connected World
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For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.
What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.
Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.
Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.
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Working in Assurant Careers in North AmericaWith offices across the United States and Canada, Assurant supports numerous lines of business on a large scale.