Sunnyvale, CA, US
45 days ago
Quality Systems Engineer
Amazon Lab126 is an inventive research and development company that designs and engineers high- profileconsumer electronics. Lab126 began in2004 as a subsidiary of,Inc., originally creating the best-sellingKindle family of products. Since then, wehave produced groundbreaking deviceslike Fire tablets, Fire TV, Amazon Echoand Amazon Show. The Amazon Devicesgroup delivers delightfully unique Amazon experiences, giving customersinstant access to everything, digital orphysical.

The Quality Systems Engineer is responsible for ensuring the systems and processes that the quality team depends on are functional, compliant, up to date with the latest organizational and project related information, and being continuously improved to raise the bar of performance for the quality organization. This role will be responsible for identifying and delivering results by leading projects focused on standardization and process improvement of system platforms and processes used in critical Quality roles and responsibilities during New Product Introduction (NPI) and Ramp product development phases.

To be successful in this role, you must be able to turn ambiguous business questions into clearly defined problems, develop quantifiable metrics, and implement processes to support data needs across the organization. The candidate will also have strong communication skills and the ability to work effectively with the cross-functional team in a fast-paced and ever-changing environment - program/project management skills are highly preferred. Last but not least, the candidate will love building insightful reports and beautiful data visualizations, and want to automate everything they have built.

In this role, you will:
· Deliver projects focused on process improvements related to critical systems used by quality organization
· Atlassian systems (including Confluence and Jira)
· Tableau / Qlikview
· Historical program documentation and data storage
· Lead Quality Engineering Manager (QEM) and Device Quality Manager (DQM) teams on standardization and process improvement projects used in critical quality roles and responsibilities.
· NUDD (New, Unique, Different, Difficult) risk assessments of product design characteristics
· Lessons Learned
· ECL (Engineering Control Log)
· Lead development and standardization of new quality engineering processes for QEM and DQM teams to help the organization deliver on its commitment to customers to continually raise the bar on product quality
*Must have advanced knowledge of programming in any of the following languages: Python, SQL, VBA (Visual Basic), or R · Data mining and statistical analysis skills with experience with creating and using data repositories to create a clear picture of in-stock position
· Process Control Plan
· Monitor performance of quality systems and processes after implementation and investigate the full suite of failure analysis leading to root cause determination and subsequent closed loop corrective action when issues occur
· Understand detailed implications of decisions and recommendations and be able to communicate recommended solutions to the cross-functional team, all the way up through the executive leadership of the company
· Align cross-functionally, influencing a broad spectrum of stakeholders to deliver on continuously raising the bar of product quality
· Understand the technology and functionality of consumer electronic products, and be able to identify methods to better align the QEM and DQM team’s processes with the needs of customers
· Be an expert in advanced quality methods and protocol
· Create standards around which others will operate and build consensus
· Utilize your comprehensive knowledge of standards, related disciplines, company strategy and goals, to ensure a positive customer experience
· Deliver solutions to complex problems through in-depth data analysis and forensics by using methodical approaches, along with experience, innovation and judgment to make decisions that may be based on partial information
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