Love science and data? So do we! The Alexa Devices, Sales & Marketing organization is looking for an experienced Quantitative Researcher to deliver data and insights that help deepen our understanding of customers and drive business actions. You will be joining the Alexa Customer Science (ACS) team, whose mission is to surface timely, scientifically-grounded insights about customers to guide Amazon devices product, sales, and marketing leaders.

The ideal candidate will have a strong background in quantitative research methods, excellent analytical skills, comfort with ambiguous problem spaces and large-n data sets, and a passion for understanding individual-level attitudes and behavior. Experience with sampling design and survey data weighting is desirable.

As a Quantitative Researcher with ACS, you will be responsible for designing, conducting, and analyzing quantitative research studies that help product, sales, and marketing teams in Alexa Devices better understand our customers' preferences, experiences, and behaviors. You will own research projects end-to-end, including measurement strategy, data collection, analysis, and reporting to peers and business leaders. You will work closely with cross-functional teams, including product managers, marketing managers, research and data scientists, and engineers. You should have deep expertise in the design, creation, management, and business use of surveys, randomized experiments (including conjoints, maxdiff, and other choice tasks), and the latest quantitative research tools. Competency in mixed-methods or qualitative approaches is also desirable.

Key job responsibilities
Work closely with product, sales, and marketing teams, as well as fellow researchers and scientists, to identify research topics and build a research roadmap; communicate and refresh on a regular basis to ensure relevancy.
Create a deep understanding of customers through descriptive, inferential, and experimental approaches (existing or invented) that you identify as being most effective for answering a given business question.
Design, implement, and analyze data from surveys, randomized experiments, and other large-n data sets.
Work with business intelligence teams to triangulate survey data with customer engagement and segmentation data.
Create repeatable and scalable mechanisms to measure key customer metrics that drive product iteration.
Synthesize a wide range of primary and secondary data types leading to focused, insightful, and actionable insights that persuade and inspire partners and leaders to take concerted, informed actions.
Work closely with research peers to promote best practices, build resources, and train team members to enable them to execute their own research projects.

A day in the life
Here at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. Amazon has ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious and earn trust.


About the team
The Alexa Customer Science (ACS) team is a team of Research Scientists and UX Researchers that surfaces timely, scientifically-grounded insights about customers to guide marketing and product leaders.