Play a pivotal role in shaping user experience through insightful research and collaborative innovation. Gather insights on customer needs and preferences and support the development and execution of research studies. Analyze, interpret, and review data to inform decisions on user experience design.

As an Experience Research Associate, you will play a vital role in understanding the wants, needs, and abilities of our customers and end users. By employing various research methods and leveraging your developing knowledge of user experience design, analyze and interpret data to provide valuable insights that inform design decisions and promote improvements in user experiences. Working closely with senior UX leads and cross-functional teams, you support of the design and implementation of user-centric research efforts. At the associate level, bring your demonstrated proficiency in core experience research craft skills and continuously develop your expertise in these and other design-focused areas.

Job responsibilities

Support the development and execution of research studies to gather insights on customer needs and preferences Analyze and interpret quantitative data and provide actionable and easy-to-understand recommendations to inform user experience design decisions Collaborate with cross-functional teams to ensure the documentation of user needs and business objectives to inform research efforts Conduct surveys and interviews with users to gather information on user needs and desires and create user testing scenarios to further refine the product or feature based on findings Support UX leads in the continuous improvement of research methodologies and the development of knowledge in additional UX disciplines

Required qualifications, capabilities, and skills

2+ years of experience or equivalent expertise in generative and evaluative user experience research, with a strong focus on quantitative research methods Proven ability to analyze and interpret qualitative and quantitative data to derive actionable insights and recommendations for user experience design Demonstrated proficiency in data analysis and visualization using R and/or Python Demonstrated experience in designing and implementing effective surveys, ensuring clear, unbiased, and relevant questions aligned with research objectives Experience responding to changing research requirements, whether due to research constraints or revisions to the research questions being asked

Preferred qualifications, capabilities, and skills

BA/BS in data science, behavioral science, social psychology, statistics, or a related field Understanding of advanced statistical methods (e.g., longitudinal analysis, multilevel modeling, AI/ML techniques) Familiarity with experimental and quasi-experimental designs Familiarity with Tableau and/or Adobe Analytics