Work Flexibility: Hybrid

The mission of the Q&R Junior Analyst is to provide support and excellent all-round customer service interacting with various departments, buyers, suppliers and stakeholders with a focus on root cause analysis and timely payment.

Who we need:

Detail-oriented process improvers. Critical thinkers who naturally see opportunities to develop and optimize work processes – finding ways to simplify, standardize and automate.Strategic thinkers. People who enjoy analyzing data or trends for the purposes of planning, forecasting, advising, budgeting, reporting, or sales opportunities.Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvement in functions.

What you will do:

Liaise with relevant parties (buyers, requestors and suppliers, etc.) to resolve critical invoice and PO discrepanciesShared mailbox management for a team cluster + ownership of a shared mailbox for a specific entityHandle internal and external escalations (vendors & stakeholders), and maintain a high rate of customer satisfactionWork closely with the team and other departments to resolve invoice issues and to identify and correct root causes of errors Proactively participate in daily huddlesOwn and drive the escalation of tickets in Service Now related to vendor setups, banking details and otherActively participate in process improvements and various transversal projects

What you will need:

Fluency in English is mandatoryMinimum 1 year of relevant working experience in Accounts Payable or Accounting Familiar with ERP systems, Accounting and Customer ServiceDegree in Finance, Accounting or related field 

Education & Special trainings:

Experience in a multinational or shared service center is a plusEnergetic, team-oriented and proactiveHigh level of honesty, commitment and responsibilityAccustomed to working with deadlines Problem-solving skills Advanced communication skills with a tactful communication exchange and solid sense of diplomacy
 

Travel Percentage: 10%