**Career Area:** Engineering **Job Description:** **Your Work Shapes the World at Caterpillar Inc.** When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Role Definition Supports and designs new products or changes to existing products. Responsibilities • Developing appropriate procedures and plans to ensure product quality and evaluating results to identify functional deficiencies. Correcting design flaws as needed. • Evaluating production processes to identify defects in manufacturing and design. Modifying designs to maximize production efficiency and product quality. • Soliciting and gathering internal and external feedback to identify potential new products and/or improvements to existing products that improve product serviceability. • Tracking and managing the status of projects from inception to release. Degree Requirement Degree or equivalent experience desired Skill Descriptors Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions. Level Extensive Experience: • Facilitates creation of the 'right' products and services to resolve customer business issues. • Fosters strong customer relationships via delivery on commitments, open communication, and on-going feedback/improvement. • Advises others on creating customer focused environments in various scenarios. • Anticipates customer needs, focusing efforts to proactively meet needs and exceed customer expectations. • Measures and observes customer satisfaction levels to ascertain and implement service improvement alternatives. • Communicates and models the criticality of customer focus as an organizational strategy. Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment. Level Working Knowledge: • Follows proper data gathering and analysis processes and policies. • Reports problems that arise in the data collection process. • Participates in gathering and analyzing an organization's data based on requirements. • Documents data from various sources and in various formats. • Utilizes basic data collection and evaluation tools and techniques. Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Level Extensive Experience: • Reviews others' writing or presentations and provides feedback and coaching. • Adapts documents and presentations for the intended audience. • Demonstrates both empathy and assertiveness when communicating a need or defending a position. • Communicates well downward, upward, and outward. • Employs appropriate methods of persuasion when soliciting agreement. • Maintains focus on the topic at hand. Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations. Level Working Knowledge: • Identifies and documents specific problems and resolution alternatives. • Examines a specific problem and understands the perspective of each involved stakeholder. • Develops alternative techniques for assessing accuracy and relevance of information. • Helps to analyze risks and benefits of alternative approaches and obtain decision on resolution. • Uses fact-finding techniques and diagnostic tools to identify problems. Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges. Level Extensive Experience: • Advises others on the assessment and provision of all technical solutions. • Engages appropriate subject matter resources to effectively resolve technical issues. • Mentors others to enhance their technical competence and its application to achieve more effective technical solutions. • Coaches others in promoting, defining, analyzing, and providing superior technical solutions to business problems. • Provides effective solutions to moderate technical challenges through strong technical competence, effectively examining implications of events and issues. • Assumes accountability for personal technical performance and holds others responsible for theirs. This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of “essential job functions” as that term is defined by the Americans with Disabilities Act. **Posting Dates:** January 17, 2025 - February 7, 2025 Caterpillar is an Equal Opportunity Employer (EEO). Not ready to apply? Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) .