Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at QuickSTAT, our Jamaica/Queens/New York site is looking for a new \r\nAir Logistics Healthcare Operational Care Specialist to join our \r\nAir Logistics team. Your Role Monitor and update shipment orders through QuickSTAT IT enterprise systems. Your Responsibilities Track and trace shipments thru alarm management and checkpoint verification at key milestones.Communicate effectively with QuickSTAT vendors (service partners and airlines / carriers to ensure that the needs of QuickSTAT customers are being satisfied consistently.To work collaboratively with Customer Relationship Managers (CRMs), Customer Service and the Commercial Business Development (BD) team to ensure maximum client satisfaction.To identify discrepancies and escalate issues to the Management and update clients in conjunction with Customer Service.To ensure all time and temperature requirements are maintained during transit.Shared responsibility for the overview of the department mailbox to include the receipt of new bookings and internal inquiries.Dealing with telephone inquiries from both internal and external departments accurately and efficiently.Keeping the Management Team advised of potential confirmed issues as they arise.Provide shipment-specific processing and timely communication of order updatesManage and monitor vendor network activities to compliance with QuickSTAT agent operating procedures.Work in a collaborative team environment with Customer Service and other departments that ensures maximum client satisfaction. Escalate all client issues to the management team as required.Ensure accuracy of shipment documentation and compliance with all country regulations as well as QuickSTAT quality management systems (ISO, GDP) that include standard operating procedures and policies.Identify and implement strategies to improve quality of service and productivityGood working knowledge of all Quick Enterprise Systems (QuickTrac, QuickOnline/RX and Quick Oasis), particularly:
All QuickTrac OPs and/or Import related functions
First Class / QuickSTAT email program to include service partner or airline email / contact group information updates.To perform any department specific functions as defined by the department supervisor/manager with accuracy and timeliness.To undertake any other reasonable duties / responsibilities at the request of the management team.Ensure compliance with company policies and proceduresUnderstand and embrace the company mission by providing the highest quality global transportation and logistics services for our customersEnsure compliance with all required training certifications Your Skills and Experiences Comprehensive knowledge of temperature-controlled packaging and monitoring devices available to support the biopharmaceutical industryReliability and Dependability (primary)Computer proficiency (MS Office or related programs essential)Excellent phone, writing and time management skillsAbility to work successfully under pressureDecision-making abilityFlexibility- must be able to work off hour schedules (i.e. other than 9-5 Mon to Fri) as well as some holidays when requestedProblem analysis and problem-solvingTeamwork skills and strong self-motivation abilityGood numeric / financial abilityExcellent communication skillsPlanning and organizingSelf-motivated with demonstrated initiativeExcellent working understanding of world geography, time zones and world commerce regulationsAir Courier or Freight Industry backgroundSpecialization in Biopharm or cold chain transportationBackground in health care or Biopharmaceutical industryOperations background in related industries.Import / Export / Warehouse & TransportClinical Trial Logistics including temperature control packaging, shipping and/or regulatory requirementsGDP training and qualifications specific to transportationIATA Dangerous Goods by Air CertificationHigh School Diploma or equivalentMinimum of 1 year of Desirable experience preferredIT / Computer literacy qualificationsMust demonstrate excellent written and oral English skillsFluency in second language desirable. Good Reasons to Join At QuickSTAT we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The hourly wage range for this position is between $20 and $23. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. QuickSTAT reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-