Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at QuickSTAT, our Jamaica/Queens/New York site is looking for a new Air Logistics Healthcare Operational Care Specialist to join our Air Logistics team. **Your Role** Monitor and update shipment orders through QuickSTAT IT enterprise systems. **Your Responsibilities** + Track and trace shipments thru alarm management and checkpoint verification at key milestones. + Communicate effectively with QuickSTAT vendors (service partners and airlines / carriers to ensure that the needs of QuickSTAT customers are being satisfied consistently. + To work collaboratively with Customer Relationship Managers (CRMs), Customer Service and the Commercial Business Development (BD) team to ensure maximum client satisfaction. + To identify discrepancies and escalate issues to the Management and update clients in conjunction with Customer Service. + To ensure all time and temperature requirements are maintained during transit. + Shared responsibility for the overview of the department mailbox to include the receipt of new bookings and internal inquiries. + Dealing with telephone inquiries from both internal and external departments accurately and efficiently. + Keeping the Management Team advised of potential confirmed issues as they arise. + Provide shipment-specific processing and timely communication of order updates + Manage and monitor vendor network activities to compliance with QuickSTAT agent operating procedures. + Work in a collaborative team environment with Customer Service and other departments that ensures maximum client satisfaction. + Escalate all client issues to the management team as required. + Ensure accuracy of shipment documentation and compliance with all country regulations as well as QuickSTAT quality management systems (ISO, GDP) that include standard operating procedures and policies. + Identify and implement strategies to improve quality of service and productivity + Good working knowledge of all Quick Enterprise Systems (QuickTrac, QuickOnline/RX and Quick Oasis), particularly:All QuickTrac OPs and/or Import related functionsFirst Class / QuickSTAT email program to include service partner or airline email / contact group information updates. + To perform any department specific functions as defined by the department supervisor/manager with accuracy and timeliness. + To undertake any other reasonable duties / responsibilities at the request of the management team. + Ensure compliance with company policies and procedures + Understand and embrace the company mission by providing the highest quality global transportation and logistics services for our customers + Ensure compliance with all required training certifications **Your Skills and Experiences** + Comprehensive knowledge of temperature-controlled packaging and monitoring devices available to support the biopharmaceutical industry + Reliability and Dependability (primary) + Computer proficiency (MS Office or related programs essential) + Excellent phone, writing and time management skills + Ability to work successfully under pressure + Decision-making ability + Flexibility- must be able to work off hour schedules (i.e. other than 9-5 Mon to Fri) as well as some holidays when requested + Problem analysis and problem-solving + Teamwork skills and strong self-motivation ability + Good numeric / financial ability + Excellent communication skills + Planning and organizing + Self-motivated with demonstrated initiative + Excellent working understanding of world geography, time zones and world commerce regulations + Air Courier or Freight Industry background + Specialization in Biopharm or cold chain transportation + Background in health care or Biopharmaceutical industry + Operations background in related industries. + Import / Export / Warehouse & Transport + Clinical Trial Logistics including temperature control packaging, shipping and/or regulatory requirements + GDP training and qualifications specific to transportation + IATA Dangerous Goods by Air Certification + High School Diploma or equivalent + Minimum of 1 year of Desirable experience preferred + IT / Computer literacy qualifications + Must demonstrate excellent written and oral English skills + Fluency in second language desirable. **Good Reasons to Join** At QuickSTAT we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The hourly wage range for this position is between $20 and $23. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. QuickSTAT reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI- Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.