ArcBest(R) is a logistics company with creative problem solvers who deliver integrated solutions for complex supply chain challenges. Wanting to join the ArcBest team? In our search for top talent, we are looking for those that will further enable us to deliver on our vision and fully support our values-driven culture. Currently, we are looking for a Quotations Coordinator II to join the ArcBest team. The Quotations Coordinator II is responsible for managing a variety of shipments and addressing customer concerns. This position requires superior customer service skills as well as the efficient utilization of resources including effective customer, service center, and field communication to make decisions that resolve urgent transportation-related scenarios. Your contribution may include: * Provide accurate information regarding multiple services and solutions offered by ArcBest. * Handle a large volume of interactions through multiple channels including phone, email, and chat. * Provide tracking updates and communicate delivery modifications. * Maintain effective lines of communication with internal and external customers. * Use multiple systems and programs in support of customer needs and expectations. * Determine customer needs to generate quotes for customers that provide a solution for their shipment. * Schedule pickup requests and submit rate corrections. * Create bills of lading (BOL's) and provide shipment-specific documentation. * Enter quote data accurately and promptly * Other duties and projects, as assigned. As a Quotations Coordinator II, you will be a member of the ArcBest Customer Solutions team in Fort Smith, AR. Work schedules/shifts are generally staggered between 6:00 am - 7:00 pm with occisional irregular hours depending on workload. Ready to apply? Before doing so, please make sure you meet the minimum requirements: Education: Bachelor's Degree, preferred. Experience: One year experience as a Quotations Coordinator I, preferred. Applicable experience and performance also considered. Computer Skills: Proficient understanding of PC and mainframe computer applications, including Microsoft Office Suite, preferred. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to An Equal Opportunity Employer M/F/Vet/Disability