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We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Quote to Cash Administrator

Job Summary:

The Quote to Cash Administrator will participate in designing, implementing and administering effective billing processes across multiple regions. The successful candidate will have experience working with SaaS billing and CRM systems. This person will review and monitor all transactional processes leading to billable services. This role encompasses a full Quote to Cash system and is diverse in its skill sets. This person will work closely and build successful relationships with leadership and key stakeholders throughout the organization to support and improve quote to cash processes within Salesforce and the Apttus Billing Platform.

Job Responsibilities:

● Daily administration and support of a global Apttus Billing Platform

● Assisting the Accounting team in aspects relating to various billing and AR functions; not limited to

processing customer orders, assist with customer contract renewals, invoicing for services

● Process and review new customer orders, additional suborders and customer contract renewals

● Participate in ongoing enhancement requests and intake for system improvement

● Collaborate with Salesforce team on training and process documentation

● Analyze Level 1 support Topics for targeted training and user adoption improvements

● Provide billing and customer support to the accounting and finance departments

● Measure and monitor billing and revenue activities to better enable and streamline accounting

productivity

● Help to train new and existing users on how to use Apttus Configure Price Quote and Billing

● Keep Accounting and finance users informed about system functionality and enhancements using

tools within the system

● Analyze and create business, functional and technical requirements utilizing an Agile methodology.

● Create and maintain documentation on processes, policies, application configuration and help

related materials for users

Functional Knowledge, Skills, and Competencies:

● Strong analytical/problem solving experience to deal with complex business problems. This

includes risk definition, establishing quality control and implementation of end-to-end solutions

● Detail oriented, highly collaborative and persistent in the face of obstacles or challenges

● Strong background in creation and delivery of internal communications

● A level of competence and flair for utilizing IT systems to deliver effective, practical solutions and

for maintaining integrity of client data at all times

● Outstanding reporting skills including Excel or Sheets – pivots, databases, sorting, and data

manipulation

● Familiarity and experience with Finance ERP Systems

● Experience with Salesforce and/or Apttus Quote to Cash

● Ability to interpret contracts, amendments, and orders and translate them to standardized product

orders and associated billing streams

● 2 + years of experience as a billing manager and/or handling order entry

● Exceptional communication skills, both written and oral in English (at a business and technical

level) are essential

● Bachelor's degree, with a concentration in one of the following disciplines preferred:

Finance, Information Technology, Accounting, Mathematics, or Engineering or equivalent work experience.

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