**AVEVA is creating software trusted by over 90% of leading industrial companies.** **Salary Range:** $149,900.00 - $249,900.00 **T** **his pay range represents the minimum and maximum compensation that the position offers, and final compensation can vary within the range depending on work location, job experience, skills, and relevant educational attainment and/or training.** **Job Title:** Simulation Product Support Engineer **Location:** US Remote or EMEA Remote **Key Accountabilities** + Main responsibility will be addressing incoming PRO/II secondary support cases. + Help to prioritize Changes Requests. + Create detailed functional specs for changes needed in PRO/II. + Create documentation for new features. + Help to create video clips on new features. + Create Technical bulletin to demonstrate PRO/II calculation procedures. + Provide technical knowledge sharing sessions to internal and external customers. + Customer facing may be reduced to UGM or occasional visit to customer as business may need. **Measures of Success** + Achieving and maintaining secondary support response time and customer satisfaction metrics. + Team Level: Achieving and maintaining project success criteria and metrics. + Proactive contribution to continual review and improvement of team’s capabilities and processes. **Essential Competencies, Knowledge, Skills and Experience** + Minimum of a B.S in Chemical Engineering with a higher degree strongly preferred. + Experience as Process Engineer in Oil & Gas / Chemical Industry. + Familiarity with API recommendations and other common industrial practices. + Familiarity and/or working knowledge of PRO/II is desirable. + Ability to balance practical versus theoretical solutions and the knowledge to apply practical solutions when required. + Excellent written, verbal presentation and graphical communication skills with great depth of experience of collateral development, formal documentation, presentation development and delivery. + Communicates clearly and effectively to both technical and business audiences with the ability to be succinct and concise. + Good communication skills with the desire to work with a dispersed team across multiple time zones **Desirable** + Experience in Agile/Lean development processes **Behaviours** + Self-starter who takes the initiative to overcome obstacles and continue to make progress, while working under minimal direct, day-to-day supervision. + Strong attention to detail, diligent and tenacious. + Excellent analysis and dissemination skills. + High degree of personal motivation and ability to self-manage. + Pragmatic. + Maintains and develops relevant industry and technology knowledge through reading, group membership and conference attendance. **USA Benefits include:** Flex work hours, 20 days PTO rising to 25 with service, three paid volunteering days, primary and secondary parental leave, well-being support, medical, dental, vision, and 401K. It’s possible we’re hiring for this position in multiple countries, in which case the above benefits apply to the primary location. Specific benefits vary by country, but our packages are similarly comprehensive. Find out more: aveva.com/en/about/careers/benefits/ **Hybrid working** By default, employees are expected to be in their local AVEVA office three days a week, but some positions are fully office-based. Roles supporting particular customers or markets are sometimes remote. **Hiring process** Interested? Great! Get started by submitting your cover letter and CV through our application portal. AVEVA is committed to recruiting and retaining people with disabilities. Please let us know in advance if you need reasonable support during your application process. Find out more: aveva.com/en/about/careers/hiring-process **About AVEVA** AVEVA is a global leader in industrial software with more than 6,500 employees in over 40 countries. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals, and minerals – safely, efficiently, and more sustainably. We are committed to embedding sustainability and inclusion into our operations, our culture, and our core business strategy. Learn more about how we are progressing against our ambitious 2030 targets: sustainability-report.aveva.com/ Find out more: aveva.com/en/about/careers/ AVEVA requires all successful applicants to undergo and pass a drug screening and comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third-party personal data may involve additional background check criteria. AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business. AVEVA provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please notify your recruiter. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. Empowering you with pioneering tech AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably. We’re the first software business in the world to have our sustainability targets validated by the SBTi, and we’ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We’ve also recently been named as one of the world’s most innovative companies. If you’re a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at AVEVA Careers (https://www.aveva.com/en/about/careers/) . For more information about our privacy policy and how to manage cookies, visit our Privacy Policy (https://www.aveva.com/content/dam/aveva/documents/external/AVEVA-Recruitment-Candidate-Fair-Processing-Notice-2024.pdf) .