Overview Escorts or transports patients within hospital or other medical facility by performing the following duties. Responsible for providing front line activities to include registration, and overall support services to patients and guests. Assists with reception duties and image storage system tasks. Operates the radiology information systems. Assists with patient exams as requested by technologist, nurse, and physician. May be asked to flex hours/shifts as needed to support the needs of the dept. Responsibilities Essential Duties and Responsibilities Determines patient name and DOB, destination, mode of travel, time, and other data, following written or oral instructions. Directs or escorts incoming patients from designated areas. Cares for patient's belongings accompanying patient. Assists patient in walking to prevent accidents by falling, or transports non-ambulatory patient with wheelchair or cart. Transports patient, alone or with assistance, in bed, patient cart, or wheelchair to designated areas within facility during patient stay. Uses Epic to check in patients Delivers messages, mail, medical records, and other items. Utilizes appropriate scripting, barriers and patient identifiers. Maintains, cleans all transport equipment. Checks O2 tanks to ensure they are operational, removes tanks when they are at 10%or lower to be filled. Assists in reception by answering phones, greeting and registering patients for imaging exams. Preparing images to be sent to other facilities. Importing CD and VPN images into PACS. Uses patient identifiers. Observes and follows all universal precautions and infection control techniques. Works with unit staff to assist patient upon return from radiology exam.Disconnects patient telemetry, pulse oximeter and blood pressure cuff as needed before transporting patient and informs appropriate staff that the patient has been disconnected from monitoring equipment. Culture of Excellence Behavior Expectations To perform the job successfully, an individual should demonstrate the following behavior expectations: Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals. Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions. Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals. Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue. Education and Experience High school diploma or equivalent; one to three months related experience and/or training preferred. Certification and Licensure Approved CPR or BLS certification within 90 days. Skills and Abilities Knowledge of infection control, hand washing, barrier devices. Demonstrate use of patient transport and lifting equipment, 02 equipment, infusion pumps, foley catheters, IV and all fluid lines, chest tubes and wound vacs. Special need patient transport such as seizure watch and pediatrics. Insure that patient transport equipment is maintained. Assists technologists with setting up exams and patient positioning. Language Skills Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Computer Skills To perform this job successfully, an individual should have knowledge of Internet software: Payroll systems and Word Processing software. Special Physical Demands The Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations. While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee is occasionally required to sit and taste or smell. The employee must regularly lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust. Level of Supervision N/A Supervises N/A