Productivity: Must be able to assign/page between 180 – 200 cases per 8 hour shift Display the ability to navigate the GPS tracking system in conjunction with our operating system. Assign Technologists to the proper general area and facilities as noted on the schedule. Page appropriate Technologist for “STAT”, ASAP and PRIORITY homes efficiently.                        Communicate and report problems to the Internal Operations Center supervisor and respective Area Manager. Assist Technologist with a variety of daily needs (directions, case type and client info etc.). Answer phones in a timely manner. When required, will assist the customer service representative with the overflow of client calls. Assign STAT cases within a reasonable time frame (1 – 15 minutes). Assign regular calls within a reasonable time frame (1 – 30 minutes) A thorough understanding of the assigned dispatch area while being able to perform the dispatch function in other areas when required.

 

Primary customers of this position and type of contact:

 

External: Area Managers. Field Sales Personnel Internal: Technologists, customer service representatives

 

Qualifications Required:

 

Ability to work independently and with a team. High Speed Internet is required for this position. Strong customer service skills. Solid communication skills (verbal, written, and listening). Solid problem solving and decision making ability. Good organizational and analytical skills Ability to execute and prioritize multiple tasks. Professional demeanor and appearance. Must be flexible and adaptable to change. Ability to build relationships (respect, trust, consensus) Knowledge of customer service strategies. Ability to work independently in a high volume environment. Basic computer knowledge and Medical Terminology a plus but not required. A minimum of a High school Diploma or equivalent required