Rail Platform Trainmaster Rail Operations Job Description: Location: New York Penn Station Forbes List of America's Best Employers 2021, 2022, 2023, & 2024 Move forward with us! At NJ TRANSIT, you'll join us in transforming the third-largest transportation agency in North America. We are committed to delivering safe, reliable service that gets customers to their destinations on time–and we're looking to hire talented folks with a commitment to excellence to make it all possible. Summary : Provides consistent oversight of platform activities at New York Penn Station and various stations during rush hours/special events, including travel within and around New Jersey, with respect to train crews and train operations. Supervises the activities of train service personnel. Ensures trains are properly prepared and crews deployed for timely boarding; maintains departure standards, facilitates proper access and egress from platforms for customer safety. Primary Responsibilities: + Ensures compliance with NJ TRANSIT operating and safety rules, i.e., train crew is properly positioned at train side within the ten (10) minute boarding standard when applicable. Also ensures compliance with corporate procedures, i.e., open-door policy, crew uniform requirements, etc. + Communicates train readiness/delays to station PA announcer. Monitors escalator operations to ensure that they are turned in the proper direction. Responsible for auditing equipment for cleanliness, monitoring HVAC systems, and inspecting crew appearance. + Communicates and coordinates with Customer Service and Senior Trainmasters regarding operational concerns, equipment, elevators/escalators, etc., and ensures that all issues are addressed in a timely manner. + Conducts safety inspections and ensures compliance with NJ TRANSIT policies and FRA regulations regarding timely investigation and reporting of injuries to employees and passengers. Identifies safety concerns for immediate response. + Investigates customer complaints, provides feedback to customers, and takes corrective action as required. + Responds to and assists during emergency situations in assigned locations such as derailments, fatalities, weather-related incidents, delays, or service disruptions that require standing for prolong periods of time, etc. Serves as NJ TRANSIT liaison to command post during fire or police incidents. + Other duties as assigned. Education, Experience, and Qualifications: Minimum: + High school diploma or equivalent. + Three (3) years of progressive operating experience in railroad operations. + Formal post-high school education may be substituted for required experience as appropriate. + Must be NORAC Qualified Preferred: + Formal post-high school education desirable. + Knowledge of New York Penn Station, Newark Penn Station, train schedules, connections, and crew/equipment manipulations is preferred. At NJ Transit you will enjoy a competitive salary and excellent benefits package : + Comprehensive Family Health Insurance - Prescription, Dental, Vision + Flexible Spending Account + Life Insurance + Paid Leave + 401(a), 401(k), Retirement Plans - up to 9% match + Tuition Assistance + Qualified Transportation Expense Plan (QTE) At NJ Transit we support and depend upon the diversity of our staff. NJ Transit is an Equal Opportunity Employer.