Department:

Ground Operations

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

*** For external applicants only:
(1.) Southwest Airlines will consider your interest for this position if you are currently a resident of the State of Illinois or Wisconsin
(2.) Southwest Airlines will not consider your interest for this position if you have been interviewed by phone, virtually, and/or in person
and not selected for the Ramp Supervisor position at ORD within the last 12 months.***

Pay & Benefits:

Pay of $33.95 to $35.35 per hour*, depending on qualifications and experience. Opportunities for overtime and shift premiums. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company

Benefits you’ll love:   

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too) 

• Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings**

• Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit*** • Competitive health insurance for you and your eligible dependents (including pets)

• Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.

• Explore more Benefits you’ll love: https://careers.southwestair.com/benefits

Job Summary

The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what’s important in their lives through friendly, reliable, and low-cost air travel. Our Ramp Supervisors lead a Team of Ramp Agents to ensure on time arrivals and departures of aircraft at the stations we serve. The Ramp Supervisor serves as a Leader to Ramp Agents by observing and offering guidance, ensuring Safety and compliance procedures are followed, and reading and delivering communications to convey important updates. Ramp Supervisors are strong communicators who enjoy working as a part of a Team in a dynamic, safe environment.  

Additional details:  

A role that includes working assigned shifts based on seniority. Shifts can include early mornings, late evenings, weekends, and holidays. 

U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available. 

 

Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.  

Model the Southwest Way

Guide and lead team members using SWA (Southwest Airlines) talent management practices to coach, develop, and engage employees

Adhere to Company values and competencies to foster a culture of inclusion, recognition, and support of a safe work environment

Invest in leadership and self-growth through participating in continuous learning and development

Responsibilities

Actively coordinate with all Departments to maintain the station's on-time performance, employee morale, and Customer satisfaction

Monitor and guide ground support performance to ensure requirements are met

Ensure all equipment including GSE is maintained and available for the operation

Oversee day-to-day airport operations to create a safe, secure, and legally compliant service-conscious environment. Meet or exceed performance goals through effective decision making, monitor and assign gate control for flights, assign and track Agents for training compliance

Maintain a safe working environment and institute programs designated to help reduce accidents and injuries

Coordinate actively with all Departments to maintain the Station's on-time performance, Report status updates to leaders and employees consistently

Drive performance processes by forecasting operational situations that may impact the operation, monitoring and achieving results against key metrics, and holding responsible parties accountable for results, Review and ensure accurate delay coding

Work with staff planning to build bids that are in line with our Department’s hourly goals.

Perform administrative duties daily, such as building of shift bids, closing bids, daily work assignments, daily payroll, and attendance reports, monitoring staffing in all areas and verifying that overtime is used properly

Assure proper administration of labor contracts or agreements, emphasizing minimal labor disputes

May perform other job duties as directed by Employee’s Leaders

Knowledge, Skills, and Abilities

Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources

Knowledge of applicable Collective Bargaining Agreements and their applications

Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits

Knowledge of principles and processes for providing Customer and personal services including Customer needs assessment, meeting quality standards for services, and evaluation of Customer satisfaction

Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions

Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology

Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems

Skilled in understanding the implications of new information for both current and future problem-solving and decision-making

Ability to listen to, understand, and communicate ideas presented in writing and/or in speaking with others

Ability to recognize and address performance and safety concerns in a timely manner

EducationN/A

ExperienceFully functioning, broad knowledge of Airline Operations

Licensing/CertificationMust be able to obtain a SIDA (Secured Identification Display Area) badge and meet all local airport requirementsMust possess a current valid driver’s license issued in the United StatesMust be able to obtain GSC qualification and comply with the DOT (Department of Transportation) drug and alcohol testing programMay be required by Station Leadership to obtain a Customs' Seal and meet all requirements to work on international flights

Physical AbilitiesAbility to perform work duties from [limited space workstation/desk/office area] for extended periods of timeAbility to communicate and interact with others in the English language to meet the demands of the jobAbility to perform assigned duties with potential exposure to excessive noise, vibrations, and/or sensory conditionsAbility to perform assigned duties in outdoor and inclement weather conditionsAbility to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the jobAbility to lift and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces.Ability to climb, bend, kneel, crawl, and stoop on a frequent basis and for an extended period

Other QualificationsMust maintain a well-groomed appearance per Company appearance standards as described in established guidelinesMust be a U.S. citizen or have the authorization to work in the United States as defined by the Immigration Reform Act of 1986Must be at least 18 years of ageMust be able to comply with Company attendance standards as described in established guidelines

*Pay amount does not guarantee employment for any particular period of time. **401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits.

***ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company.

Southwest Airlines is an Equal Opportunity Employer.
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Job Posting End Date
10/02/2024