About this opportunity:

Serve as a vital link between the engineering departments and the rApp developer community. This role focuses on supporting rApp developers by addressing their needs, managing community interactions, and providing timely assistance. Developer Advocates will handle 60% of the queries and issues reported by developers, triage unresolved issues, and escalate them to the appropriate engineering units according to agreed SLAs. This role is a natural career progression from a Software Engineer position, allowing individuals to acquire seniority and expertise through direct interaction with the end-users of the software products.

This is a hybrid position based at our Ireland Athlone Office. More information about Ericsson Athlone: VIDEO: Ericsson Athlone Careers: Join us at Ericsson Ireland

Developer Support and Advocacy (70%)
•    Act as the primary contact for rApp developers with technical queries or challenges.
•    Provide timely assistance and support, handling 60% of the queries and issues reported by developers.
•    Triage unresolved issues and escalate them to the appropriate engineering units according to agreed SLAs.
•    Advocate for the adoption of EIC capabilities among rApp developers.
•    Represent the needs and perspectives of rApp developers within the organization.
•    Proactively share knowledge and best practices with relevant stakeholders.
 

SDK Review (15%)
•    Review SDKs developed by EIC development groups and provide feedback.
•    Ensure SDKs are functional, user-friendly, and effective.
•    Collaborate with SDK development teams to implement improvements based on feedback.
•    Document best practices for using SDKs.

Feedback and Continuous Improvement (10%)
•    Gather feedback from developers, users, and stakeholders through surveys, interviews, and other methods.
•    Analyze feedback data to identify areas for improvement and potential innovations.
•    Collaborate with development teams to implement changes based on feedback.
•    Develop and implement strategies to enhance the rApp ecosystem based on developer feedback and industry trends.

Community Engagement (5%)
•    Manage community interactions and facilitate developer communication.
•    Participate in events such as technical clinics and development conferences.
•    Develop micro-learning assets and other educational resources for developers.
•    Work closely with the Community Engagement Team to ensure the developer community's voice is heard and acted upon.

•    Proven experience as a Software Engineer, with a strong background in software development.
•    Proficient understanding of SMO, ORAN, and Cloud RAN.
•    Strong problem-solving and technical skills.
•    Effective communication skills to convey complex technical concepts clearly.
•    Active learning abilities to stay ahead of industry trends.
•    An approachable and cooperative demeanor to foster community trust.
•    Experience in community engagement and organizing events.
•    Ability to acquire seniority and expertise through direct interaction with rApp developers.

Career Progression:

This role is a natural career progression from a Software Engineer position, allowing individuals to gain seniority

What do we offer:
•    A healthy work-life balance (flexible hours, hybrid work mode, maternity/paternity and parental leave)

We support a hybrid workplace environment, 3/2 days office/home.
•    27 days annual leave, family-friendly work environment!
•    Expand your horizons in a rich multicultural environment with colleagues from all over the world
•    Clearly defined career paths, improved with in-house training and financial support for external study
•    Opportunities to travel around the world and work directly with our customers before they go live
•    Pension scheme, health insurance, company doctor, life cover and sick pay/income continuance plan
•    Laptop and mobile phone, tax saver commuter/bike to work scheme

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
 
What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: Ireland (IE) || Athlone

Req ID: 755179