Data

At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.

Job Type

Remote

Under the direction and supervision of Revenue Cycle Management Supervisor / Manager/ Director; The Lead Position is directly responsible to supervise, assist, train, and provide support to the Medical Billing Staff in all areas of Revenue Cycle Management daily operations.  Coordinates activities and schedules work assignments to meet billing deadlines. Familiar with a variety of medical billing/collection concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals.

Good working knowledge of HIPAA, HCPCS, CPT, ICD-10 codes. Ability to train and develop staff.  Must have excellent verbal and written communication skills.  Must have working knowledge of patient accounting functions, tools and processes applicable to medical claims.  Must be proficient in Microsoft Windows, Excel and Word, Adobe Acrobat.  Ability to quickly learn multiple operating systems; e.g., GH, and other patient accounting systems.  Ability to communicate with all levels. Superior attention to detail.

Responsibilities:

Supervise, assist, train, and provide support to staffProvides daily directive to staffAssigns worklist as necessaryManage account receivable trends to include days outstanding, cash collections, and report AR trends.Conduct research for payor guidelines or appeal stepsResponsible for overall secondary billing processesResponsible for generating patient statement filesMaintain client review process and provide feedback to manager and upper managementResponsible for production review and production discussions with staffTracks staff attendance and disciplinary measures when necessaryPerforms monthly customer adjustments such as collections Reviews and approves monthly adjustment auditsMaintains and approves timecardsCorrespondence and batch approvalTracks and assists staff with Zirmed rejections and name matchingResponsible for payor library and creation of new payorsValidates and maintains payor specsResponsible for billing mileage reviewTracks unbilled, monthly billed volumes, and past due payor acknowledgments Provides feedback to manager and staff regarding payor trendsResponsible for Jira creation and tracking employee access requestsResponsible for maintaining all assigned customer accounts currentWorks with manager on staff and AR issuesClaims follow upCustomized appeal letter writingAbility to escalate and promptly resolve claimsOther duties as assigned

Dimensions:

Good customer service skillsWorks well under pressure to meet deadlinesGoal oriented to meet production, quality and budget standardsDemonstrates understanding of full scope of responsibilities and uses discernment to prioritize continuouslyMakes decisions founded on data and factsContributes to process improvements and efficienciesPrior management of 6+ employeesSolid understanding of the Fair Debt Practices  Strong interpersonal and communication skills with the ability to communicate at all levelsAbility to read and understand an EOBAble to understand and complete both professional and institutional medical claim formsUnderstands working in a team environment for the success of the team Ability to utilize PC using word, excel, custom billing softwareAbility to work in a production environmentExperience in emergency medical services, medical dispatching, or patient registration will be helpful    Maintains presentable personal appearanceMust adhere to all company safety, compliance, business ethics, and privacy regulations.Initiative required learning company organization and procedures. Is a team player and interfaces well with employees.Represents the company with a positive, customer friendly attitude to other employees, clients, agencies, entities and patients.Maintains a high level of confidentiality.Demonstrates leadership by acting as a role model.  Setting the standard and living it each day.  

Required/Preferred Education and Experience

High School Diploma (GED equivalent) required and at least 2 years previous experience in billing/collections in a medical office, clinical site, or billing/collections office.  Type 35 WPM, 10 key by touch (30) Must have knowledge of general office procedures using office equipment.  Medical billing and coding certificate, preferred.    Must have PC skills and basic knowledge of Microsoft Office Word, Excel, and Outlook.  Must have prior experience with email and using the web.

Compensation for this position is $23 - $28 per hour. Final compensation will be determined by various factors such as a candidate's relevant work experience, skills, certifications, and location.

If you would like to be considered for this role, we are asking that all applicants please apply by the end of the day on Friday, January 31, 2025.

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.

ZOLL Medical Corporation appreciates and values diversity.  We are an Equal Opportunity Employer M/F/D/V.

ADA:  The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.