Experity is the leading software and services company for on-demand healthcare in the U.S. We provide software solutions that remove complexities and simplify operations for 5700+ urgent care clinics across the country. We create, maintain, and support products to facilitate the complete on-demand healthcare experience: from patients finding clinics and making appointments, to checking in, to clinical documentation, and to the final bill paid by the patient. Our team is committed to changing healthcare for the better by innovating and revolutionizing on-demand healthcare for millions of patients across the country.

Experity offers the following:

Benefits – Comprehensive coverage starts first day of employment and includes Medical, Dental/Orthodontia, and Vision. Ownership - All Team Members are eligible for synthetic ownership in Experity upon one year of employment with real financial rewards when the company is successful! Employee Assistance Program - This robust program includes counseling, legal resolution, financial education, pet adoption assistance, identity theft and fraud resolution, and so much more. Flexibility – Experity is committed to helping team members face the demands of juggling work, family and life-related issues by offering flexible work scheduling to manage your work-life balance. Paid Time Off (PTO) - Experity offers a generous PTO plan and increases with milestones to ensure our Team Members have time to recharge, relax, and spend time with loved ones. Career Development – Experity maintains a learning program foundation for the company that allows Team Members to explore their potential and achieve their career goals. Team Building – We bring our Team Members together when we can to strengthen the team, build relationships, and have fun! We even have a family company picnic and a holiday party. Total Compensation - Competitive pay, quarterly bonuses and a 401(k) retirement plan with an employer match to help you save for your future and ensure that you can retire with financial security.

Hybrid: Experity offers Team Members the opportunity to work remotely or in an office. While this position allows remote work, we require Team Members to live within a commutable distance from one of our locations to ensure you are available to come into the office as needed.

Job Type: Full time

Responsibilities: 

Oversee daily operations of all RCM services or individual functional teams with either stateside, offshore or a hybrid team.

Train, develop, and mentor team members by assessing needs, addressing performance and behavior strength/weaknesses through timely use of coaching feedback, performance appraisals, and corrective action plans.

Ensure that training and mentoring of team members follows RCM outline.

Ability to identify issues such as, but not limited to, payer, claims, key performance indicators, client, EDI and payment issues and perform both root cause analysis and resolutions in a timely manner.

Organizational navigation for collaboration and issue resolution.

Accurately track team attendance, work schedules, payroll, quality assurance of work, recording of productivity.

Communicate effectively with team members, clients, third party agencies, and other Experity departments.

Demonstrate solid listening skills, allowing for appropriate identification of issues and facilitate discussion and resolution, as appropriate.

Participate in interviewing and hiring of new team members.

Prepare statistical reports for areas of responsibility.

Responsible for system configuration accuracy related to their areas of oversightCreate, maintain, review, and enforce standardized operating procedures with team members.

Ability to prepare, complete, review, and interpret performance reports.

Travel for client visits or Experity meetings, as needed.

Support CSM team on client needs/escalations.

Attend client calls to support CSM team as needed.

Timely response to client calls and communication.

Other duties as assigned.

Education and Experience: 

Bachelor's degree or equivalent combination of education and experience.

At least five years of medical billing experience.

Two years of management experience.

Two years of offshore labor experience.

Knowledge of medical terminology.

Strong Excel skills.

Strong PowerBI/Data Analytics Tool skills.

Preferred:

Understanding of managed care.

Understanding of offshore team collaboration.

Every Team Member Exhibits Our Core Values: 

Team First Lift Others Up Share Openly Set and Crush Goals Delight the Client 

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