Crossroads is a leading addiction treatment provider of outpatient medication-assisted treatment (MAT). We treat patients with opioid use disorder (OUD) using medications such as methadone and suboxone/ buprenorphine. We pride ourselves in supporting our patients’ medical and personal recoveries from substance use disorder. Starting our fight against the opioid addiction crisis in 2005, Crossroads has remained physician led and patient focused as we’ve grown to 100+ clinics across nine states. As an equal opportunity employer, we celebrate diversity and are committed to an inclusive environment for all employees and patients.
Day in the Life of a RCM SupervisorResponsible for specific team training and development of team members, providing feedback and monitoring.
Prepares reports for various departments pertaining to denials.
Supports leadership in oversight of designated Revenue Cycle Management to ensure all RCM functions are worked within the established timeframes
Ensures that quality of work is maintained, and that compliance policies and procedures are followed through billing operations.
Report audit metrics **list out of metrics** for employees to monitor accuracy and productivity rates
Conduct team meetings to educate on insurance guidelines, claim denials pertaining to departments, and re-training efforts on accounts incorrectly verified, charges non submitted.
Maintain patient confidentiality and function within the guidelines of HIPAA
Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards
Provide resolution support and guidance surrounding all billing processes and the performance management of all direct reports.
Other duties assigned
Education and Licensure Requirements2 + years of supervisory experience in similar role.
Healthcare or Revenue Cycle/Billing/Accounts Receivable
ICD 10 and CPT coding
Patient insurance and benefit eligibility
Month-end reporting
Position BenefitsMedical, Dental, and Vision Insurance
PTO
Variety of 401K options including a match program with no vesture period
Annual Continuing Education Allowance (in related field)
Life Insurance
Short/Long Term Disability
Paid maternity/paternity leave
Mental Health Day
Calm subscription for all employees