RCO Training Spclst, RCO Training
Amazon.com
This is an opportunity to join the Customer Trust Training & Content Management Risk Training Delivery Team as a Tier 1 & Tier 2 KYC trainer. The trainer will be responsible for delivery and facilitation of approved training curricular for KYC Tier 1 and Tier 2 investigators for APE / APUK or other entities.
The role can be located in Cork , SJO and India.
• The role is open to L3 and L4 applicants
• Applicants should have both T1/T2 KYC investigation skills
• Preferably, the candidate has experience working as an Auxiliary Trainer (AT) and has proficiency in at least one of the following languages: German (DE), Italian (IT), Spanish (ES), or French (FR).
Key job responsibilities
Delivers blended learning (virtual and classroom instructor led training and eLearning) classes and programmes for all training types as necessary for Tier 1and Tier 2 KYC investigators
• Understands the needs of the different participants and frames the training accordingly
• Manages the logistics of learning and creates an effective learning environment
• Tracks and analyzes the effectiveness and progress of trainings delivered
• Supports quality and process initiatives/projects when not in training
• Communicates with appropriate business owners, Trainers, Training Managers, and Stakeholders
• Demonstrates expertise in facilitating, planning, implementing and assessing learning by passing the in-house accreditation programme in training as well as regular teach-back/observation sessions
• Manages all trainer administration responsibilities to ensure accurate training delivery reporting
• Works with the Ops/Workforce teams effectively to manage training schedules and communication
• Provides timely training reports to support Operations/stakeholder management
• Collaborates with the Learning Experience Design team in the review or development of training materials and resources
• Should be flexible to cross-training in to other functions as required
• Should be flexible in working hours that meet business requirements
• Should be able to coach and mentor investigators effectively during training and ramp
The role can be located in Cork , SJO and India.
• The role is open to L3 and L4 applicants
• Applicants should have both T1/T2 KYC investigation skills
• Preferably, the candidate has experience working as an Auxiliary Trainer (AT) and has proficiency in at least one of the following languages: German (DE), Italian (IT), Spanish (ES), or French (FR).
Key job responsibilities
Delivers blended learning (virtual and classroom instructor led training and eLearning) classes and programmes for all training types as necessary for Tier 1and Tier 2 KYC investigators
• Understands the needs of the different participants and frames the training accordingly
• Manages the logistics of learning and creates an effective learning environment
• Tracks and analyzes the effectiveness and progress of trainings delivered
• Supports quality and process initiatives/projects when not in training
• Communicates with appropriate business owners, Trainers, Training Managers, and Stakeholders
• Demonstrates expertise in facilitating, planning, implementing and assessing learning by passing the in-house accreditation programme in training as well as regular teach-back/observation sessions
• Manages all trainer administration responsibilities to ensure accurate training delivery reporting
• Works with the Ops/Workforce teams effectively to manage training schedules and communication
• Provides timely training reports to support Operations/stakeholder management
• Collaborates with the Learning Experience Design team in the review or development of training materials and resources
• Should be flexible to cross-training in to other functions as required
• Should be flexible in working hours that meet business requirements
• Should be able to coach and mentor investigators effectively during training and ramp
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