At Apple, we believe that hard work, a fun environment, creativity, and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to delight, engage and inspire – and that by focusing on the smallest of details, we can make big impact with our customers. Building this environment starts with you! We are looking for an experienced individual to oversee the design, implementation and evolution of our strategic learning & development (L&D) program, Reach. The Reach L&D Leader will be responsible for driving the future strategy of the Reach program, including Learning and Development, the Connections team, the operational execution of the program and partnering to create the system behind the strategy. In addition, the Reach L&D Leader will align this work with other Apple growth and development initiatives, including global People strategies, to provide the best resources, information, and opportunities to AppleCare employees.