Overview

We are seeking a dynamic Front Desk Receptionist/Employee Experience Coordinator to join our collaborative team at Susquehanna. In this role, you will serve as our #1 ambassador, welcoming visitors and candidates while enhancing our workplace culture through thoughtful design and engagement initiatives.

 

In this role you will:

Greet and direct visitors, answer inquiries, arrange transportation, guides guests within Susquehanna, and assist with luggage storage as neededCollaborate with employees to gather feedback on services and design initiativesContribute to idea generation for enhancing workplace experiencesAssist with the design and production of business cards, recruiting materials, digital displays, and other visual communicationsAnswer phones, manage emails, conduct office tours, and provide general administrative assistanceWork closely with Marketing, Recruiting, Executive Assistants, and Building Support ServicesProvide back-up support for Travel Services during high-volume period or staff absencesStandard working hours are 8:30am – 5:30pm
What we're looking for
2+ years of experience in a customer-focused environmentA warm, welcoming personality with strong interpersonal skills to build relationships with employees and visitorsHighly detail-oriented with the ability to manage multiple tasks in a fast-paced environmentA passion for design, ideally experience with graphic design or related courseworkExcellent writing and verbal communication abilities to convey ideas clearly and effectivelyWillingness to assist in ad hoc projects and collaborate with team members to enhance employe experiencesAbility to handle time-sensitive and confidential information with professionalism and discretionProficiency in Microsoft Office Suite, including Word and Excel