Job Summary: Responsibilities:We're seeking a Reception Team Lead to join our team. As a Reception Team Lead you will: + Consistently offer the highest level of personalized member customer service while maintaining a positive, enthusiastic and helpful attitude + Greet and welcome new fitness center members, assist with membership enrollment and front desk operations + Coordinate with Customer Service Manager to ensure accurate payroll + Respond to Member’s concerns, suggestions and complaints in a timely, professional and consistent manner. + Assist in recruiting, training, and developing the Reception Desk Team + Create reception team schedule within budget, approve time off requests + Develop excellent communication system for reception team + Assist members with membership change inquiries, program registration, program inquiries, purchasing personal training services + Keep the service desk clean and orderly and well-stocked with flyers, retail items, etc. + Update desk reference materials such as how to guides, emergency procedures, etc. + Fill in for shifts other than assigned when required + Other duties as needed The Ideal Candidate would have: + Experience in customer service and reception services + Proficiency in using computer software, including Microsoft Office (Word, Excel, PowerPoint), Email, Internet. + Exceptional organizational skills and be personable, professional, and hard-working + Excellent interpersonal and communication skills + Ability to handle difficult situations and urgent matters + Highly developed written and verbal communication skills + CPR/FA certifications or ability to obtain certifications upon hire Physical Demands: + The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. + While performing the duties of this job, the employee is regularly required to verbally communicate with others. + In the office setting, this is primarily a sedentary role, which requires the employee to sit at a desk for consecutive hours at a time using a computer or other office equipment. + Additional physical requirements include occasional bending, crouching, reading and lifting. WHO WE ARE For nearly 30 years, Exos has been dedicated to getting people ready for the moments that matter by promoting a holistic approach to health. As an elite coaching company, Exos applies its evidence-based methodology to programming designed to unlock the potential in everyone from corporate employees, to elite athletes, military operators, and beyond. Simply put, we “get you ready” for the moments that matter — whether that’s striving to excel at work, or training for a major athletic event. How do we do it? Our employer solutions include fitness center management, on-site coaching and classes, and the Exos app, as well as immersive team-building experiences, executive coaching, and personal development programming. Our professional athlete training programs propel elite athletes to new heights in the NFL combine and NBA Draft each year, and our practitioner education courses and workshops provide industry professionals ongoing opportunities for development. We’ve never been the type to accept the status quo. We’re all about studying, learning, innovating, and making waves. And we feel that it’s our responsibility to help others because we know there’s a better way. That better way is Exos Readiness. We are an equal opportunity employer EXOS is proud to be an equal opportunity employer. We are committed to creating an inclusive and welcoming workplace for all. We invite applicants from a wide variety of identities, ideas, perspectives and experiences and encourage people from underrepresented backgrounds to apply. Exos offers reasonable accommodations to job applicants with disabilities. Learn more here: + EEO is the Law (http://cdn2.hubspot.net/hubfs/211432/EEO\_is\_the\_Law.pdf) + EEO is the Law Supplement