Overview Plans and supervises activities in the department. Assigns work and coordinates activities to maintain efficient workflow. The team leader will perform direct patient activity at least 50 percent of the time. Performs other duties as assigned. May need to work overtime on more than an occasional basis. Mall Health Clinic, Janesville WI 72 Hours/2 Weeks Monday-Friday, Day Shift Responsibilities Essential Duties and Responsibilities Monitors quantity and quality of work performed. Interviews, trains, supervises and evaluates employees. Maintains equipment and supplies for departments. Revises, develops, and implements policies, procedures and performance standards. Manages departmentalized expenses involving staff and materials. Education and Experience One year certificate from college or technical school; or a minimum of three years related experience and/or training; or equivalent combination of education and experience required. Bachelor of Science degree in a related field is preferred. Three to five years of Supervisory experience preferred. Special Physical Demands While performing the duties of this Job, the employee is regularly required to walk, sit, talk or hear. The employee is frequently required to stand; reach with hands and arms. handling, fingering, feeling and stoop, kneel or crouch and see. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Culture of Excellence Behavior Expectations To perform the job successfully, an individual should demonstrate the following behavior expectations: Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals. Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions. Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals. Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue.