The receptionist position is the first point of contact for the Student Success Initiatives (SSI) team on the second floor of Gilbert Place. Responsibilities of the position include greeting visitors, answering a multi-line telephone system for all of SSI, bringing student concerns received to the respective departments within Student Success Initiatives.This position maintains current knowledge of university policies (example: FERPA) and provides appropriate and adequate responses to students, parents, and other internal and external patrons. Other duties include, distributing and preparing outgoing mail, managing incoming/outgoing shipments. The receptionist is responsible for effective calendar management, and is also responsible for coordinating logistics for events on the second floor of Gilbert Place, (including but not limited to, creating calendars for individual multipurpose rooms, giving tours, confirming reservations with room reservation patrons. This position overall performs a broad range of administrative support duties as required to maintain office functionality.

A successful team member of Student Success Initiatives will:

Demonstrate great customer service as the first point of contact in the reception area. Provide effective programmatic or administrative support in a professional office environment. Attention to detail, consistency, and accuracy are critical elements to build confidence and trust with stakeholders across the university. This position must be proficient in utilizing various office software applications (example: Microsoft Office, Banner, etc.) commonly used in higher education settings.

Has a professional and service-oriented demeanor in all interactions with a diverse clientele. This position provides high quality customer service to a diverse group of constituents through excellent communication and interpersonal skills. Professional written and verbal communications are critical in the daily responsibilities of this position.

Is energized by a dynamic environment. This position will work with multiple stakeholders across the university. Staying informed of the changing environment around policy and procedures and providing guidance to others in administrative practices is crucial in this environment.