POSITION SUMMARY

The Service Ambassador creates a warm and welcoming environment in the lobby by smiling, greeting visitors by name, and learning about guests. Coordinates a fond farewell celebrating discharging patient.

GENERAL RESPONSIBILITIES

·         Creates a warm, welcoming lobby environment by addressing visitors by name and learning about them.

·         Answers phones with a cheerful, warm greeting.

·         Makes collection calls as instructed to proactively prevent accounts from becoming delinquent.

·         Answers basic center and business office questions; escalates as needed to appropriate person.

·         Assists with daily candidate interview schedules as needed; greets all incoming candidates and routes them to appropriate person for interview or the center’s Director of Human Resources.

·         Processes and distributes the center’s incoming and outgoing mail.

·         Accepts and handles payments at desk in accordance with policy and procedures.

·         Maintains the center’s Patient Fund Petty Cash box.

·         Prepares, copies, and mails administrative correspondence.

·         Assists with inventory and ordering of office supplies.

·         Maintains business office filing.

·         Follows emergency protocol.

·         Maintains the confidentiality of all residents’ records.

·         Reports all instances of abuse or neglect or other concerns to management.

·         Attends and participates in orientation, training, and in-service education, and staff meetings.

·         Ensures all mandatory training is completed on time.

·         Performs other duties as necessary for the successful operation of the center.

PREREQUISITES, SKILLS, & ABILITIES

·         Outgoing and friendly demeanor.

·         Ability to communicate, comprehend, understand, and write messages, and follow directions.

·         Excellent verbal and written communication skills.

·         Knowledge of business office machines.

·         Computer skills with word processing software knowledge.

·         Able to work with minimal supervision.

·         Detail oriented.

·         Professional appearance and demeanor.

·         Confidence when interacting with a variety of people.