At Riverside, everyday brings new and exciting challenges. You can expect an interesting environment where you’re part of making sure our organization is running optimally and safely, helping keep the community healthy. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference. You will be able to succeed in our close-knit, safety-focused culture working together as a team. The careers we offer are meaningful because the work we do matters. Join us!

FTE: 0.000100

Shift: Varies

Location: BOURBONNAIS AL & MEMORY CARE

Summary:
The Receptionist at Riverside Senior Life serves as the first point of contact for patients, visitors, and staff. This role is essential in creating a welcoming and professional atmosphere within the facility. The Receptionist is responsible for managing front desk operations, including answering phones, greeting visitors, and handling basic administrative tasks. The ideal candidate will demonstrate excellent communication skills, attention to detail, and a commitment to providing outstanding customer service in a healthcare environment. Demonstrates flexibility with assignments within professional scope/duties/licensure.



Required Experience:




Preferred Experience:

o Excellent verbal and written communication skills.
o Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
o Strong organizational skills with the ability to multitask and prioritize tasks effectively.
o Ability to work in a fast-paced environment and handle stressful situations with professionalism.


Required Licensure/Education:

High school diploma or equivalent required; some college coursework in office administration or a related field is preferred.


Preferred Licensure/Education:

None required, but certification in medical office administration or similar is a plus.

Responsibilities:
Essential Job Duties:

• Greeting and Directing Visitors: Welcome patients, visitors, and staff, providing them with accurate information and directing them to the appropriate departments.
• Phone Management: Answer incoming calls, route calls to the appropriate personnel, and manage messages in a timely and professional manner.
o Communicate any housekeeping or maintenance concerns with appropriate personnel via walkie-talkie.
• Appointment Scheduling: Assist with confirming appointments in coordination with Care-A-Van schedule(r) and drivers.
• Administrative Support: Perform clerical duties, including filing, photocopying, scanning, and managing office supplies including supply ordering.
• Resident/Visitor Assistance: Provide basic information to patients and visitors regarding facility services, policies, and procedures.
• Financial Support: Support the Business Office Manager or Administrator by collecting payments from resident(s), families, etc., and ensuring deposits are completed accurately.
• Confidentiality Compliance: Ensure that all patient information is handled in accordance with HIPAA regulations and other applicable privacy laws.
• Adhere to all applicable federal, state, and local regulations, including those related to infection control, safety, abuse, neglect, and resident privacy (HIPAA).
• Regularly complete all assigned training modules and courses within the Learning Management System (LMS) to stay up to date on required skills, policies, and industry standards.



Nonessential Job Duties:

• Greeting and Directing Visitors: Welcome patients, visitors, and staff, providing them with accurate information and directing them to the appropriate departments.
• Phone Management: Answer incoming calls, route calls to the appropriate personnel, and manage messages in a timely and professional manner.
o Communicate any housekeeping or maintenance concerns with appropriate personnel via walkie-talkie.
• Appointment Scheduling: Assist with confirming appointments in coordination with Care-A-Van schedule(r) and drivers.
• Administrative Support: Perform clerical duties, including filing, photocopying, scanning, and managing office supplies including supply ordering.
• Resident/Visitor Assistance: Provide basic information to patients and visitors regarding facility services, policies, and procedures.
• Financial Support: Support the Business Office Manager or Administrator by collecting payments from resident(s), families, etc., and ensuring deposits are completed accurately.
• Confidentiality Compliance: Ensure that all patient information is handled in accordance with HIPAA regulations and other applicable privacy laws.
• Adhere to all applicable federal, state, and local regulations, including those related to infection control, safety, abuse, neglect, and resident privacy (HIPAA).
• Regularly complete all assigned training modules and courses within the Learning Management System (LMS) to stay up to date on required skills, policies, and industry standards.

Education:
Essential:
* HIGH SCHOOL DIPLOMA

Riverside Healthcare is revolutionizing care using leading-edge technology to diagnose and treat patients. We are ranked top in the nation for performance in neurosurgery, orthopedics, and heart surgery and have also been named one of the nation's 100 Top Hospitals by Truven Health Analytics seven times. Riverside is nationally recognized for our specialty programs in obstetrics, trauma, oncology, rehabilitation, geriatrics, occupational health, psychiatric services, and treatment of alcohol and chemical dependency, as well as patient safety. We combine innovation and convenience at state-of-the-art facilities located in communities throughout the greater Kankakee area.

Riverside Medical Center proves that truly progressive medicine is being delivered in Chicago's southwest suburbs and East Central Illinois. Join a team that is not only concerned with providing the best care possible but also with offering a work environment of advancement and growth. Riverside is a place that embraces a culture where opinions count and dedications is respected, where superior performance is rewarded with competitive salaries and excellent benefits.

Other information:
Exposure/Sensory Requirements
Exposure to:
Chemicals: Refer to MSDS Sheets
Video Display Terminals: Average
Blood and Body Fluids: Minimal - assisting in direct resident care
TB or Airborne Pathogens: Minimal - assisting in direct resident care
Sensory requirements (speech, vision, smell, hearing, touch):
Speech: Needed for presentations, training, telephone communication, facilitate meetings.
Vision: Needed for computer entry, reading memos and literature.
Smell: Needed for electrical/fire safety.
Hearing: Needed for telephone communication, meetings and listening to employee concerns.
Touch: Needed for writing, computer entry, filing.

Activity/Lifting Requirements



Average Hours per Week: 40+
Shift: Days

Percentage of time during the normal workday the employee is required to:
Sit: 40%
Twist: 5%
Stand: 20%
Crawl: 0%
Walk: 20%
Kneel: 2%
Lift: 5%
Drive: 0%
Squat: 3%
Climb: 0%
Bend: 3%
Reach above shoulders: 2%

The weight required to be lifted each normal workday according to the continuum described below:
Up to 10 lbs: Frequently
Up to 20 lbs: Frequently
Up to 35 lbs: Frequently
Up to 50 lbs: Frequently
Up to 75 lbs: Occasionally
Up to 100 lbs: Occasionally
Over 100 lbs: Occasionally

Describe and explain the lifting and carrying requirements. (Example: the distance material is carried; how high material is lifted, etc.):

Maximum consecutive time (minutes) during the normal workday for each activity:
Sit: 60
Twist: 5
Stand: 30
Crawl: 0
Walk: 10
Kneel: 5
Lift: 10
Drive: 0
Squat: 5
Climb: 0
Bend: 5
Reach above shoulders: 5

Repetitive use of hands (Frequency indicated):
Simple grasp up to 10 lbs. Normal weight: up to 150# daily
Pushing & pulling Normal weight: up to 150# daily
Fine Manipulation: Calculator, keyboard, writing instruments

Repetitive use of foot or feet in operating machine control: Not Required

Environmental Factors & Special Hazards



Environmental Factors (Time Spent):
Inside hours: 8
Outside hours : 0
Temperature: Normal Range
Lighting: Average
Noise levels: Average
Humidity: Normal Range
Atmosphere:

Special Hazards: None
Protective Clothing Required: Gloves, gown, and goggles as needed.